Portland Southwest

Room/ bed/pillows and bathroom was clean. Thank you staff for our great stay at your establishment

Had we not had a late check in and early checkout, probably would have left. Pros: location, staff, large rooms, beds relatively comfortable, room looked clean. Cons: room smelled bad, carpet seemed damp, carpet dirty, furnishings outdated. What we got was not worth nearly $150/night.

I got to the hotel late and when I checked in, the room was beat - it smelled, stains on the curtains, TV didn't work and the sink would not drain. I asked for another room and this one was bad also. The tub did not drain and the entire place was dingy. Because it was late, I was forced to stay because I was tired. I tried to check-out the next morning because I was sick, they refused to refund me for the 2 days I wasn't at the hotel. In addition, the breakfast was terrible and there were unsavory people in and around the hotel. DO NOT STAY HERE!

My family and I have stayed at this hotel many times in the past and every time have had a terrific experience with the staff and the former manager Jessica. However my recent trip in early February was horrible. For starters they changed the lobby and it looks terrible. Now it’s nothing but 2 brown chairs it looks more like a dentist office than a hotel. Very unwelcoming. When I went to check in the front desk person was pre occupied leaving only the new manger, the women with the short blond pixie cut to check us in. However it’s clear she had no clue what she was doing. Haveing also spent many years in the hospitality industry the idea of haveing a manager who doesn't know how to do a task as simple as checking someone in is ridiculous. So I had to watch her stubble over herself for about 5 minutes until the front desk staff returned and was checked in, in less than 2 minutes. Throughout the rest of my stay I saw her being incredibly rude and disrespectful to her staff trying to boss them around with no clear direction then yelling at them for not being able to met her undefined standards, I also heard her say negative things about many of her empyloees to other members of staff. I can’t believe someone in her position is gosspiping about her staff in full view of guest.

Around a year ago I had stayed at this same property. I was checked in some time after midnight, I was great full for this to which the man working told me that they always accept check ins even at night and all was fine and went well. This past week I was traveling to Oregon with my family, we arrived at pdx around midnight and made it to the hotel about 45 minutes after that, and I intentionally booked this hotel rembering that they allow people to check in late, I had even called ahead the morning of to make sure just in case there policy had changed in the past year. To which I was told someone is always on property and checking in late would be no issue as long as we had a card on file and photo ID for when we arrived. However when we arrived to the hotel around 1pm or so there was no one at the desk, just a sign saying “ be right back” I tried calling the desk phone and it just kept ringing and ringing. We waited well over an hour with no one coming to the desk and since my young children were with me I could tell the only option was to leave and find another hotel which proved to be very difficult since were from another state, didn’t have a car and it was the middle of the night

We drove in to look at different neighborhoods in the area to potentially relocate. This was a centrally located hotel on the map so we thought it would be a safe bet. There was a sign in the lobby when we arrived saying they were understaffed. This really showed throughout the hotel. We had to have our room changed because it looked like there was blood on the carpet and it didn't look like it was cleaned very well. The new room was better but the carpet had lots of stains/dirt and the sink hadn't been cleaned well. I called to ask about the breakfast before I booked and was told it was a full breakfast with eggs, waffles, cereal, bagels, and fruit. It was nothing like that. The waffle machine didn't work and the only other food was cereal that gave a half bowl of cereal. I had coffee and that was it. The bed was hard and not very comfortable. The only redeeming thing I can say about our stay is that our room was quiet and the interaction I had with staff was pleasant. We have only stayed at a Quality Inn one other time and it was very nice. Sadly because of this experience we will not be using them ever again. Best Western is our go to for a nice middle of the road hotel, we will stick with something we know for this type of trip when we return.

The room was just okay. Bed was hard, bathroom seemed fairly clean, but after walk-in thru the lobby, common areas, & elevators I didn’t trust the loo. Side chair upholstery was stained (ick) The lobby, hallways, etc were very dirty. Debris that was everywhere on the carpet when I checked in was still there the next day. The elevators were truly dirty: dirt, debris in clumps all around the edges of the floor including hair balls. Allowance for being short staffed ? Okay, I can understand that, but this was really pretty bad.