Hotels Near Tabachines Point Park in Tijuana

The website, WhatsApp, and phone has some of the worst customer service I have ever experienced. IF you make a reservation which I do not recommend, do not use their website. Use a 3rd party because anyone's customer service will be better than theirs. I made a reservation on their own website for 4 nights but accidentally made it at the wrong Tijuana City Express Hotel (the names are almost identical) #13932220. I realized this very soon after and contacted Customer Service on their WhatsApp account just 25 minutes after making the reservation asking for my reservation to be moved to the correct hotel. Representative Alberto Campos did not fix this. Basically, their headquarters had terrible and difficult customer service. I do not recommend them. I had to make a second reservation at the Tijuana City Express I needed to stay at. I told the night clerk that checked me in about the issue (being double-charged) and the manager. The manager told me to call and email their customer service. I spoke with Monica at that number but she was not helpful. In fact, I do not trust it was her name. She would not let me speak to a manager or give me the name of her manager and hung up on me (and I have a witness on this).

My girlfriend had surgery at a nearby hospital (a block away) we stayed here as art of her surgery package. There were a lot of other patients here as well. You would think that a hotel that has a contract with the hospital that are mostly Canadian and American patients would have TV in English. Now, tv is usually not a big deal but considering after surgery most in recovery are expected to rest. With only 1 English station playing old episodes of 'Criminal Minds' and old movies 'Men in Black' 'Baywatch' it was extremely frustrating. Was told 20 minutes for the room to be ready but it took 90 minutes. Just be honest people, if it's going to take 90 minutes, then say so. There were over 10 of us checking in and waiting in the lounge right in front of the desk but no one from the desk (who could see us clearly) offered us an update as to what was going on. Again, most were surgery patients and just needed to lay down, however an entire football team was checked in before us. Not cool. Location is good, felt very safe. A lovely Mexican restaurant across the street with good prices and good food.

We stay at this hotel last night 1/21/2023- Thinking because it’s some what new we should not have any problems. We(me & my husband) are sick with a cold/flu and we’re just needed a place to have a good night rest. Theses rooms do not have heating only air conditioning. We both froze and didn’t even sleep- I did get an extra blanket sent up- but that was not enough. We were gone by 8am. I did call front desk and ask to help set heating in room and that’s when front desk said- NO heat in any rooms. I really wish they would have told us this at check in. As I called to check out, I told front desk, we were not happy at all and feeling even worse than yesterday. She apologized.- asked if we would like free breakfast, but we were so sick we just got our things and left

Nice hotel in convenient location for visiting the sights of Avenida Revolucion, but just far enough away from the action to be calmer and quieter than the hotels on the Avenida itself. Our room was clean, quiet, well-decorated and modern. The included breakfast buffet was just OK. My only complaint about the hotel was the staff at the reception desk. When you book a 4 or 5 star hotel, in addition to the better hotel facilities, you expect a certain level of service and professionalism from the staff. The staff here seem to delight in ignoring customers and tooling them around. At first I thought it was just us, but as we sat in the lobby (forced to wait until 3 PM on the dot before they would give us the room), I saw the same behavior played out over and over again to all of the hotel guests. There were three women at the reception counter and over and over new guests would arrive and be ignored for several minutes as the three of them ”made a show” of appearing busy (doodling notes on a scratch pad, walking from here to there in order to do nothing, etc). It was like they were all on a power trip and resented the guests.

located great and price can't be beat. Its walking distance to Revolution

I was hosted in this wonderful hotel, staff always very careful during my stay, have a area where you can buy drinks, snacks and refrigerators at quite convenient prices. The room with everything necessary, the Internet Nicky!!! I will definitely come back soon.

Very satisfied, the environment is good, the space is spacious, and it comes with kitchen tools. I can cook noodles, especially for foreigners who are not used to eating local food. This is especially helpful.

I loved this hotel from the start ! Beautiful, luxurious and friendly staff . The Boca restaurant had amazing food and offered free breakfast . The rooms were stunning . Comfortable beds and pillow . The halls were a bit thin you can hear a lot but even as a light sleeper I was able to rest . The black out shades were great. The swimming pool was heated as well as the jacuzzi . I would definitely recommend . It felt safe , you can’t go to any floor expect the floor your are in with your key , spa which has a nice little gym next to it and pool floor . The pharmacy was just below it , super convenient and prices were not bad at all . The hospital was right there as well and a ton of restaurants including the ones attached and some across the street . They provide a free shuttle to the line . Absolutely wonderful .

I came home intoxicated after a night on Revoluccion (like that's ever happened to anyone before, right?) and apparently I had trouble finding my key, opening my door and finding my friend from whom I'd gotten separated. The staff apparently decided I was disorderly. My bad, I'm not proud of it (if that's really what happened, which I don't know). But here's what they did. They physically threw me out on the street, screaming in my face in Spanish the whole time, while someone upstairs ransacked my room. They tossed most (but not all) of my clothes and toiletries in my bag and then they threw my bag out on the street with me (good thing I waited, despite the non-stop verbal abuse). This is not how anyone would handle the situation in, say Las Vegas or New Orleans. But here's what was missing - about $300-400 in $20s from my bag itself, and about $600-700 in $100s that was IN THE LOCKED WALL SAFE ALONG WITH MY PASSPORT. My passport somehow made it into my bag (less the cash folded inside it) so I suppose I should be grateful that my passport made it, at least. But someone obviously has access to the wall safe and takes advantage of that access, to say the least. That should greatly concern anyone staying here and planning to bring valuables. Moral of the story: If you stay here, please make sure you don't have too much to drink and piss off the wrong staff member, or you may find yourself bewildered and shivering on the streets of Tijuana at 4am with no cash, wondering where if anywhere you can find a working ATM. The. Worst. Stay. Ever. P.S. I did find another hotel down the street that took me in no problem (and helped me find an ATM the next day). But I'm crossing TJ off my list for a long, long time and Hotel Rio Rita forever.

Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing