Travelled with a family of six on the way to Yeppoon and on the return journey. The room contained only five pillows and one blanket for both fold out sofa beds (three pillows and one blanket on our first stay). When I approached the manager to get another pillow and blanket, he throw his arms out and said "mate, I just locked the back room..." as though it was the most difficult request in history to actually unlock the back room again. He returned with only a blanket, when I asked again for a pillow he said there were no spare pillows. I had to suggest to him to maybe acquire a pillow from another room, which he eventually sent ME to do. The room was not set up for a family of six, we had to share cutlery and plates as they were so sp****. Clipped toe nails were found by one of my children in the fold out sofa beds just to add to the magnificence of the stay. Was promised a room with a spa when booking over the phone, only to be told (by one of the local drunks no less) that the spas had been removed months ago. The manager was simply the least helpful person I have ever had to deal with when travelling and I have literally travelled all over the world. Trying to deal with somebody such as that after a six hour car trip was challenging to say the least.