96 Reviews
Holiday Inn Express Philadelphia Airport
Essington|0.18km from Governor Printz Park
This hotel has a “cannot do” attitude… I checked in with my corporate card. The machine asked me a PIN which I do not have when I inserted the card. I asked the hotel whether I can sign for the bill or make online payment in this case, which I can do it in other hotels. They told me no. It is the only way to give the PIN. Otherwise I cannot check in. If there is no cancellation fee, i wanted to go immediately. But I have to stay, So I had to pay for it privately. Then I asked whether they can prepare a receipt for me. I can give my company address.Because I need to leave early in the morning. They told me I can tell the one who works in the morning. Then I got a receipt with a wrong company name and address in the morning. I said no problem, but can you change for me? They firstly said it just cannot be changed. It is from the booking system. I said it cannot be true. Everywhere they can put your company name and address on the receipt. It is editable. After long discussion, They finally changed it. But told me I need to tell them at the time of check in regarding this. I said I told you. But your college asked me to do this with you in the morning. They said in this case we both were wrong. I am wondering what is my fault? Plus I have an early train I nearly missed due to all this. I feel they want to do the minimal work. Better you pay and they don’t need to do anything. Worst experience ever.
107 Reviews