Grand Hotel & Spa Tirana

Worst hotel, Nothing like photos. Couldn’t check in until 4:30 room not ready. Tiny rooms with old everything, Couldn’t cancel so booked at the plaza. Location is great.

This hotel doesn't work with trip. Com, we were scammed by trip. Com. We turned up at the hotel on 16/09/23 at around 23:30hrs, we were told we don't have booking with them, even though we booked through trip. Com and had paid. We asked trip. Com to book us alternative hotel which they declined, eventually they admitted it was their error. They told us they will cover us difference in hotel fare. Then once we booked a decent hotel they told us it was an upgrade in room and cant cover full cost. We were made homeless in foreign country and very lack of help from trip. Com. We had to pay €85 for one night stay as it was very late in the night and book another hotel for rest of our trip. Avoid trip. Com

hotel is great located at the center of Tiarana. Around the heart center of the city. Easy to go alone to the city park and Parlza. Everything is good service, the reception is very helpful and kindly. Have a great breakfast and coffee lounge. Reasonable price for the trip. Room is clean and everyday have helper clean the room. Bed is supper comfortable. Will come again.

Nice place in the centre, needs some renovation but clean and proper. Very nice and welcoming staff

I was asked to leave my car keys with the hotel staff because their parking area is very small for a hotel of that size. During this time, my rental vehicle was damaged by a member of the hotel staff. I have CCTV footage of the incident, as well as a signed incident report from the hotel. They initially promised to cover the cost of the damage within 3–4 days. However, it has now been over two weeks, and instead of compensating me, they have only been providing excuses and delaying the payment.

The property location is centrally situated. The rooms are a little on the small side. Biggest drawback was the pervasive and persistent cigarette smoke and cigar smoke smell, both exterior with the entrance/outside cafe area, the lobby, the bar, the elevator and hallways, and rooms. This singular smell issue will prevent us from choosing this location in the future.

It is customary in Albania to smoke in every corner. In the hotel smoking from the lobby floor goes up to the rooms and it's just unbearable. It's hard to breathe. The clothes stinked, even in the room.