Quality Inn Kennedy Space Center

Bathroom was smelly even after flushing. Seems like a backflow issue.

Worst place ever

We seemed to come at the wrong timev to the front desk When we came in there was one person working and 3 moving around behind the desk. After aq few moments and more customers coming they decided to wait on me. After that everything went well.

The staff was great as I got help with the heater that briefly stopped working. The front desk was ok. I was in a room unfortunately that had several roaches. After the 4th roach, I left the property at 2am because I did not feel comfortable falling asleep. I have stayed there before, however, did not encounter the issue. They need to get pest control involved asap.

I get the fact that it is a two star hotel. But the bathroom was dirty and overall nasty. But very cheap

Double charged for the stay. When confronted they offered to refund 1 charge, but ran a 3rd charge overdrawing the account. After filing fraud with the bank they turned off our keys. Took 3 trips across the grounds to finally get access to the room we paid 3 times for. The breakfast was old bagels, stale cereal or a waffle with no butter, or syrup. Coffee was cold all day as was the staff. Never again will i stay at a UNQUALIFIED INN.

The staff was friendly and everything was in walking distance! Clean and thr property was maintained. Will stay there again and again!

I wish there was an option of no stars. Honestly. My husband and I own our own business in Virginia. Our 14 year old son had spring break, much like many business owners, if you take a business day off from work you want to make it count. We obviously fielded calls still and talked to our office, but we couldn't take the entire week off, work is just too busy. I booked this hotel through a third party, on that third party this hotel had great reviews. Not until we arrived did we see that the hotel does not clean the rooms daily and if you want you room cleaned you must call in before 9:30 the night before. It also states that room cleaning will occur daily between 9:30am and 2:30pm. We had the unfortunate luck that my husband got sick right before the trip, therefore he struggled with a sinus infection that led us to the ER night one of checking in at this hotel. Day two I called in and requested that our room be cleaned- thinking to myself fresh sheets, and towels he and we won't be laying in the germs. Our trash cans were overflowing from gatorade bottles and OTC meds to get my husband some relief. Day two arrives, we get up early and leave for Universal Studios by 9am. We return back to our hotel at 9:30pm to change clothes for a nice sit down dinner to find that our room had not been cleaned. 45 minutes of calling 8 different times to the front desk as we traveled to our dinner reservations and the front desk stated that she was checking in guests that we could come get fresh towels at the desk. Upon returning our key card did not work to get into the room, so back to the front desk again to get the key reactivated. I explained to now a different front desk person that I was upset that the room had not been cleaned, he offered me fresh sheets to change our own linens, I explained I would have air BNB if I wanted to change my own bedding. He advised that the notes from the cleaner said NS he said you must have hung your do not disturb tag on the door, sir we dont even have a hang tag for the door for do not disturb so that isn't even valid. He just shrugged and handed me back the activated key card. I called in on the third party with whom I booked and they advised it was unacceptable that they would place me on hold and call the hotel directly to ask for a partial refund, except the third party held on the line so long that they ended up telling me they couldn't even communicate to ask for the refund. I called back in to the hotel directly and was told well you booked through a third party you have to call them, I said no stop they just held on the line and waited for you, she (the front desk lady) said well I had to check in guests. I said my expectations now are a partial refund by 5pm today, you have now had since Saturday 4/6/24 (today is 4/8/24) to do the right thing and you haven't. Ill amend this review if they step up to the plate and run this hotel like a business otherwise all other outlets of online presence are getting the same re