Coco Reef Resort & Spa

The experience at Coco Reef was great the service was exceptional, the breakfast was ok, facilities was clean. My only disappointment was parking in the car park and birds messing on your whole car causing u to wash it over.

We relocated to this hotel from the other top rated hotel in Tobago (The Magdalena Grand) due to the impact on it of the oil spill clean up works. Coco Reef was not impacted by this. It has a wonderful beachfront with one area of beach that, whilst less shaded, is more secluded and private. The main beach area is excellent with a lovely sandy beach and palm trees affording the opportunity for shade. Our room (329) had a sea view, and a balcony sitting area. It was on the ground floor and I would expect the views of the sea would be better one floor up. Staff were delightful, and seemed genuinely interested in ensuring you had an enjoyable stay. However, some of them were lacking in either training or experience or both ( see later). Beach towels are provided but the system in place immediately creates a sense of lack of trust. You are given a room key style card on check in and hand this over to get towels. You then either hand your towels back and recover your card or obtain fresh towels. This would be understandable (perhaps) if towels were of a high quality and there was a fear of them being stolen. This wasn’t the case as they had been used beyond their practical life. Also fresh towels were frequently unavailable, something we have never experienced elsewhere. Many things were dealt with but reactively, on request, rather than proactively as a matter of course. This included changing of bathroom towels, replenishment of coffee, milk and water. Our room lacked a basic guide or set of instructions- which may address the above. The shower is above the bath. Ours didn’t drain which was immediately addressed on request, but shouldn’t this have been checked before the room was assigned? Our room was spacious and comfortable, with a large comfortable bed. It was air conditioned and the unit was quiet, so we slept very well. The decor could do with being refreshed. Whilst it appears designed to create a traditional feel it may grate with some. The same could be said of the art. However, we enjoyed both the decor and art, but it could be noticeably improved by a refresh. A beget breakfast was served 7 to 10. It provided an array of food as would typically be expected. Eggs (with Roxanne dedicated to their preparation being an absolute joy), beans, potatoes, chicken sausage, toast pastries, fruit etc. However yoghurt appeared only intermittently which was a disappointment for my wife. The availability of all items could be more frequently monitored as items had often been exhausted. They were quickly replenished on request but this shouldn’t be necessary. The orange juice tasted cheap and over processed as well as over sugared rather than more natural. Coffee was basic with nothing beyond drip coffee, so no chance of a cappuccino or espresso. There are multitude of self serve bean to cup machines available to hoteliers and 2 or 3 of those would significantly enhance the experience. There is a pleasant outside bar ( also used for dinner twice a week a

I am coming to the end of a really enjoyable holiday here as I write this. If you are the sort of person who's holiday is ruined by a stain on the curtain and a chipped tile in the bathroom, then this is not for you. As others have said it is frayed in places, but if you're an average Joe like me who wants value for money but still wants a great level of service/food/hospitality/beach, then don't worry, just book this place. Admittedly, we are out of season, but I wonder if previous reviews are about the same hotel as me !!! We have received first class service throughout our stay. My summary.....get booked now !!

We had a lovely stay at the coco reef. The location is brilliant with restaurants just outside and the man made reef is stunning and was like swimming in an aquarium according to my husband. There was just one restaurant open at any time which was a little frustrating as the choice didn’t always suit us. Breakfast was nice most days but this depended on what time we got there, there was more choice when we went early. The hotel is very dated but relatively clean and we didn’t get clean towels every day which became annoying when the towels were very wet. Sometimes we went 3 days before they were replaced. There were a few staff members that stood out, the guy behind the beach bar was great and always had a smile but alot of the staff didn’t appear to want to be there and would rarely crack a smile which was a shame when they live in such a beautiful country. We went to Celebrate a special Anniversary and we were disappointed that it wasn’t recognised by the hotel even though our daughter emailed them and tried to arrange something for us. Tobago is lovely with some stunning beaches and the Coco Reef hotel is said to be the best on the island but it really needs some investment to bring it back to its former charming self as it was pretty rundown in some areas. It didn’t spoil our trip though but you need to go with realistic expectations. We would go back as the beach was amazing and was absolutely perfect for small children.

When we arrived the view through to the sea was lovely, and the greeting was great. We had booked 2 garden view rooms, so it was lovely to go into our rooms and have a good view of the sea. The rooms are a bit dated but that is not an issue, unfortunately there was a severe lack of pressure in the hot water in the shower, and often little hot water, so the shower had virtually no water and/or it was cold! The beach was very pleasant, plenty of sun beds, and the cove was lovely - you literally walk into the water and fish are swimming round you. The water sports were very friendly, but finished at I think it was 3:30. There were waiters taking drink orders on the beach, generally that was OK, but one day 30 minutes after we placed the order I went to get my own drink to be told “it is on its way” - it arrived another 30 minutes later. They say you can change your towels at reception, however a number of times they didn’t have any clean towels so told us to come back! Breakfast was OK, things did tend to run out if you weren’t there at the start, and the seemed to struggle with finding a table for 3 people. We had fresh fruit (which did run out at times) and omelet for breakfast which was freshly cooked. We had all inclusive, so had dinner there every night. The food was generally good with 3 choices for each course, but the service was lacking. The biggest issue is the service, while they have 2 bars only 1 is open, so the one by the beach closes at 6:00 so the one upstairs can open, despite the fact that it was nice to sit and watch the sunset. One night the main restaurant was not open, dinner was served in the beach bar, that meant the main bar did not open. While there were plenty of staff they did not go round asking if you wanted another drink. The staff looked scared to deal with customers at times. Some staff training and sorting the showers would make a big improvement.

I have been staying at Coco Reef for over a decade now. I have always loved the place, and have a good relationship with the staff. However the place is simply getting old and, more importantly, tired. They really need to do a refurbishment of the rooms and facilities. One only gets a single key for each room, which is quite inconvenient when there are two people staying in the room. The Television is positively ancient, the WiFi anywhere but in the lobby is unreliable and weak (They say that they only guarantee WiFi in the lobby! Really? In 2024?) and the restaurants have the same menu they did in 2008. The staff is always friendly and I enjoy the breakfast buffet every morning (included ont he room price), but otherwise almost never eat at the main restaurant, preferring to venture out onto the street and search for something to eat (lots of choices out there, and while it may seem a bit rough, it is actually quite safe and accommodating). The price of food at the main restaurant is quite high for the quality - I have never been on the all inclusive plan since the thought of being captive to the very limited choice does not appeal to me at all. There are much better restaurants all around, lower prices, better food, and, importantly, some variety. So, overall, I have a soft spot for Coco Reef, but unless they get a solid refresh in the next little while I will certainly start to look for other options. Having said that, if you need somewhere reliable and safe, stay here

We had a lovely holiday at Coco Reef Resort. Yes, the hotel is in need of some TLC but its staff. beautiful private beach & enclosed lagoon area make up for it. We spent many hours snorkelling & enjoying the multitude of fish in the lagoon, as well as chilling with a pina colada or a rum punch under the shady palm trees. All in all, a lovely relaxing holiday.

Tired, frayed, and needs lots of TLC and money to bring this once wonderful resort into the 21st Century If you can get past the hotel look the staff, and their love for their country is great and they all had stories to share Our room looked out over the small pool where there were approximately 20 sun beds and shade, no towel games here Never saw any water testing taking place which is a worry given how many adults and children used the pool The enclosed reef, sea area is very safe and again plenty if sunbeds although some were quiet old No need for a snorkel as the water was crystal clear. Loved the anchored water ring and the free kayaks The guys in the boat hut can organise trips for you The surrounding grounds and gardens are well kept/maintained The Rolls Royce at the front of the hotel doesn't move or get used which is a great shame as for those celebrating a birthday or anniversary/wedding would pay to be chauffeured I'm sure Food quality was excellent We especially loved the buffet breakfast, the club and toasted sandwiches at lunch at the beach and the table service in the evening Only 1 bar is open on alternative nights which was a little disappointing as the sunsets were amazing My husband celebrated his birthday and the restuarant team made us seat at the golden chairs with a fully decorated table and balloons. Thank you Definitely try the soufflés, the pineapple tartin and ice creams Overall a relaxed, value for money stay but until the money can be spent on the resort we won't be returning which is a shame as Tobago has a lot to offer There is a bank, mini market and food places less than 5 minutes from the resort entrance and its only a 10 minute walk to the airport

We had a fabulous stay at Coco Reef, spending a week all inclusive. Where else can you walk less than 10 minutes from your plane seat to the hotel - complete with its own private palm-fringed beach and stunning sunsets? It's quaint, charming and, excepting the 1 in 5 people who like to give 1 out of 5 TripAdvisor reviews, most guests seemed to grow affectionate of its quirks and imperfections. Yes the decor is dated - but it also means the rooms are roomy, a majority with stunning sea views from their large balconies. Yes the service can be a little slow - but we generally found a smile and some good humour saw any issues fully resolved. You're in the Caribbean, relax and don't expect things in a rush! We enjoyed the food - especially the lunch beach BBQs - and generally struck a good balance between local produce and flavours while remaining accessible to most. In fairness I think of you had strict dietary requirements it could be a bit more of a challenge, but people shouldn't be expecting a 17 restaurant super-resort style dining offer from a hotel of this size and character. I think a lot can be explained by the hugely variable price on different booking sites for this hotel. We got a great deal through BA and would return again in a heartbeat for that money. Would I be as effusive if I'd paid the rack rate (500USD a night B&B)? Probably not. But I didn't, and for the money we paid this was a 5/5 stay