Tokushima Washington Hotel Plaza

Tokushima Washington Hotel Plaza Reviews

Tokushima Washington Hotel Plaza

1 Chome-61-1 Omichi, Tokushima City, Tokushima Prefecture 770-0923, JapanView hotel details
Tokushima Washington Hotel Plaza
Tokushima Washington Hotel PlazaTokushima Washington Hotel PlazaTokushima Washington Hotel Plaza
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Guest Reviews of Tokushima Washington Hotel Plaza

8.1/10
Very good
168 reviews
Verified reviews
Location8.1
Amenities7.7
Service8.5
Cleanliness8.2
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All reviews(168)
Positive reviews(152)
Reviews with photos/video(37)
Great location(40)
Great service(39)
Awesome stay(25)
Convenient location(14)
Delicious breakfast(13)
Perfect for business trips(9)
Great value for money(9)
Nice bathtub(3)
Negative reviews(16)
Wu Jui Hsiang
Twin Room Non-smoking
Stayed in Mar 2026
Couple
3 reviews
7.5/10
Posted on Apr 13, 2026
The location is acceptable, the service staff are friendly, but the equipment is a bit old.
Response from Property: We also sincerely appreciate you taking the time to provide us with your valuable feedback.We take your comments regarding the aging of our facilities very seriously. While we pay meticulous attention to daily cleaning and maintenance, the building's age-related deterioration is unavoidable, and we apologize for any inconvenience this may have caused.We will continue to plan and implement improvements and renovations to our facilities to ensure our guests have a comfortable stay.Furthermore, our entire staff will strive to provide satisfaction not only in terms of facilities but also in terms of service.We look forward to welcoming you back again.
Guest User
Semi Double Room Non Smoking
Stayed in Jul 2025
Family
21 reviews
9.0/10
Great
Posted on Aug 19, 2025
The facilities are a bit dated, showing how prosperous Japan once was. Compared to newer hotels in my home country today, it can't quite compete, but everything is functional, and most importantly, it's very clean. The hotel location is convenient, and a walk along the river is peaceful and relaxing.
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Response from Property: 非常感謝您入住本酒店，並對我們員工給予了寶貴的評價。得知您入住舒適，我們深感榮幸。我們將繼續秉承熱情好客的精神，努力為您提供更加滿意的服務。
東尼叔叔
Twin Room Non-smoking
Stayed in Oct 2025
Family
10 reviews
6.0/10
Posted on Nov 16, 2025
All facilities and room are very old. Need renovations. This price of this old hotel is expensive. Not recommended to stay.
Response from Property: Thank you very much for using our hotel and for sharing your feedback. We sincerely apologize for not being able to fully meet your expectations. We will strive to improve our services and facilities to ensure a more comfortable stay for you in the future. We will do our best to provide you with an even more satisfying stay if you have the opportunity to visit us again.Tokushima Washington Hotel PlazaManager: Makoto Iwai
RayRayChan
Twin Room Non-smoking
Stayed in Feb 2025
Couple
63 reviews
3.5/10
Posted on Apr 1, 2025
They cannot find my booking. I have to wait for over one hour before the manager sorted it out ; apparently someone mix my name with other passengers. The front desk, people very bureaucratic and inflexible , They wasted a lot of time
Response from Property: We sincerely apologize for the inconvenience caused to your trip. Staff behavior will also be improved. Thank you for your feedback. Manager: Makoto Iwai
Lovetrac
Semi Double Room-Smoking
Stayed in Nov 2025
Family
12 reviews
9.0/10
Great
Posted on Dec 30, 2025
Staff are very nice and super helpful.
Response from Property: It is our pleasure to make our guests feel comfortable.
Guest User
Semi Double Room Non Smoking
Stayed in Feb 2025
Traveling with friends
48 reviews
10/10
Outstanding
Posted on Apr 7, 2025
The room was clean and tidy, the environment was excellent, and it was convenient for getting around. The service was especially good. It was a very satisfying experience.
Original textTranslated by Google
Response from Property: 非常感謝您入住我們的酒店。再次感謝您分享您的反饋。我們將繼續努力確保您住得舒適。如果有機會，我們希望您能光臨我們的酒店。德島華盛頓酒店廣場經理 Makoto Iwai
Anonymous User
Semi Double Room-Smoking
Stayed in Feb 2025
Traveling with friends
32 reviews
9.5/10
Amazing
Posted on Apr 1, 2025
The hotel's location is great, and the surrounding environment is quite pleasant. The front desk staff also provided good service.
Original textTranslated by Google
Response from Property: この度は当ホテルをご利用いただきまして誠にありがとうございます。また、ご感想をお寄せいただきありがとうございました。皆様が快適にお過ごしいただける様に引き続き努力して参ります。機会がございましたら、ぜひ当ホテルへご来館いただけますようスタッフ一同、心よりお待ち申し上げております。
Guest User
Single Room
Stayed in Feb 2025
Solo traveler
49 reviews
7.0/10
Posted on Mar 24, 2025
Slightly dated but still functional. Further walk from station than thought, but close to lively restaurant area and sento. The river cruise is also close. Not the best Washington Hotel but still a good standard.
Guest User
Semi Double Room Non Smoking
Stayed in Sep 2025
Couple
3 reviews
10/10
Outstanding
Posted on Oct 8, 2025
Friendly staff, good location, nice breakfast.
Response from Property: Thank you very much for staying with us.We are glad that you had a comfortable stay.We hope that you will have a happy stay.
Guest User
Single Room
Stayed in Jul 2024
Business traveler
10 reviews
9.0/10
Great
Posted on Aug 22, 2024
The cleaning was very thorough, and it's not far from the station. Overall, I'm satisfied.
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Anonymous User
Single Room
Stayed in Oct 2024
Solo traveler
2 reviews
9.5/10
Amazing
Posted on Jan 15, 2025
Nice hotel and kind staff at the reception
Zhuangzhigaofei
Twin Room Non-smoking
Stayed in May 2024
Couple
21 reviews
6.0/10
Posted on Jun 21, 2024
The location is excellent, but the breakfast is just average.
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Guest User
Semi Double Room Non Smoking
Stayed in Apr 2025
Couple
6 reviews
8.0/10
Very good
Posted on Jul 12, 2025
Pleasant stay
Response from Property: Thank you for your stay.Thank you for your evaluation.I hope you will continue to be happy.thank you
Guest User
Twin Room Non-smoking
Stayed in Oct 2024
Traveling with friends
5 reviews
8.5/10
Very good
Posted on Nov 28, 2024
Good location
Guest User
Twin Room Non-smoking
Stayed in Feb 2026
Couple
11 reviews
3.0/10
Posted on Mar 30, 2026
I was a little disappointed because the toilet wouldn't stop running and the faucet cover came off. The woman at the front desk was also rude, which was a disappointing start to the trip.
Original textTranslated by Google
Response from Property: Thank you very much for choosing our hotel from among the many accommodations available. However, we sincerely apologize for the inconvenience you experienced during your stay due to the inadequate toilet facilities. We take your feedback regarding the deficiency in a room that should have been a comfortable place to stay very seriously. While we take the utmost care in managing our guest rooms, this incident has made us acutely aware of the need to review and strengthen our management system. We will promptly inspect the affected floor and guest room and strive to prevent recurrence. In addition, we will retrain our staff and work to create an even more comfortable environment. We are truly sorry for this incident. We take your feedback seriously and will use it to improve our services. We hope you will consider staying with us again in the future. Tokushima Washington Hotel Plaza General Manager Makoto Iwai