232178141
February 28, 2024
The location of the hotel is good, and the room type I booked is large enough. The low score is for the service because the room type I booked listed two beds and a sofa bed, but when I got to the room, there was no sofa bed because the plane arrived at night. It was already 11 o'clock when we arrived at the hotel. There are no waiters in the hotel after 6 o'clock. Coordination until 1 a.m. was fruitless, so one family member slept sitting up on the first night...
Then the next day, the hotel said that the agent did not inform me in advance that I wanted a sofa bed, but I made a note when booking, and confirmed it with Ctrip customer service before departure, so it was a bit confusing...
It is worth mentioning that Ctrip’s customer service is very good and has been following up and helping us.
Original TextTranslation provided by Google