Minn Ueno Shin-Okachimachi Reviews

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay.We understand your disappointment regarding the room setup, housekeeping, and facility maintenance. We are sorry that the room arrangement did not meet your expectations, and we regret that the vacuum cleaner and charger were left behind by our housekeeping team. We also apologize for the inconvenience caused by the washing machine malfunctioning during your stay.Your comments have been shared with our housekeeping and maintenance teams so that these issues can be addressed immediately and to help prevent them from happening again. We understand that this experience did not reflect the level of service you expected, especially considering the cost of your stay.We truly appreciate your honest feedback, as it helps us improve. We hope you will consider giving us another opportunity to provide you with the much better experience you deserve.KimMinn 上野御徒町

Response from Property: Thank you very much for your stay and warm word of mouth.I was very happy to see that your family had a comfortable time. I'm relieved that my child had a good rest. "Also, the staff said that they were satisfied with the size of the room, the space for luggage storage, cleanliness, and amenities, which was a great encouragement to the staff."One of the features of this facility is its quiet environment, but it has good access to stations and convenience stores and is convenient to use. I'm glad that you appreciated that as well.Please come back with your family. All the staff are looking forward to seeing you. Thank you very much。MinnOkachimachi

Response from Property: Thank you very much for choosing to stay at a Minn Group facility. We are delighted to hear that you were satisfied with the room's amenities and size. However, we sincerely apologize for the inconvenience caused by the insufficient cleaning of the refrigerator and the luggage storage service. Regarding the refrigerator, we will thoroughly re-check the cleaning process and strive to provide even more attentive service. We will also consider ways to ensure that our guests can use the luggage storage service with peace of mind. We take your feedback seriously and will work hard to provide an even more comfortable and safe environment for your next stay. We look forward to welcoming you back again. Minn Ueno Okachimachi

Response from Property: 感謝您分享入住體驗，也謝謝您對我們便利的地點及整潔環境的肯定。同時，我們也感謝您提出關於續住期間浴巾及垃圾袋更換的寶貴意見。對於未能符合您的期待，我們深感抱歉。我們會將您的回饋作為改善服務的重要參考，並持續檢視作業流程，提供更完善的住宿體驗。期待未來還有機會再次為您服務，祝您一切順心！Minn上野御徒町

Response from Property: Thank you for your kind review and for choosing to stay with us.We're delighted to hear that you enjoyed the spacious room layout, the quiet surroundings, and the in-room cooking facilities. It's great to know that you found your stay to be good value for the price.We also appreciate your feedback regarding the room amenities and the high window. We understand that the window design may have made the room feel a bit enclosed, and we'll keep your comments in mind as we continue to improve our guests' experience.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back on your next visit.Kim Minn上野御徒町

Response from Property: Thank you for staying at Minn Ueno Shin-Okachimachi! We were delighted to see your review. We are committed to providing a comfortable and welcoming stay, complete with kitchen facilities and amenities, so that every guest can feel at ease. Your positive feedback is a great encouragement to all of us. There are many delicious restaurants and attractions around Ueno Shin-Okachimachi, and we look forward to providing you with a comfortable stay again in the near future! Minn Ueno Shin-Okachimachi

Response from Property: Thank you for your stay and valuable feedback! We are delighted that you enjoyed our hotel and self-check-in service. We sincerely apologize for any inconvenience caused by the lack of luggage storage service and appreciate your understanding and suggestions. We will carefully consider improving our services and hope to provide you with a better stay in the future. We look forward to welcoming you back again! Minn Ueno Okachimachi

Response from Property: Thank you so much for choosing to stay at Minn Ueno Mikado this time. I'm very happy to hear that you were able to enjoy your stay in the room, as well as the simplicity of the location and the check-in/check-out process. We will strive to improve our service further to ensure greater customer satisfaction in the future. We sincerely hope to see you again. - Minn Ueno Okashi Member

Response from Property: Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We are glad to hear that you appreciated the convenience of having many restaurants nearby.However, we sincerely apologize for the concerns you experienced during your stay. We regret that the room size and furniture layout did not meet your expectations. Additionally, we are deeply sorry for the issue regarding cleanliness on the bed; this is certainly not the standard we strive to uphold, and we take such matters very seriously. Your comments will be thoroughly reviewed, and we will work diligently to improve both our room setups and housekeeping standards.We are committed to providing all guests with a comfortable and pleasant stay, and your feedback is invaluable as we continue to enhance our service.We hope to have the chance to welcome you again and offer a better experience in the future.Best regards, Minn上野御徒町

Response from Property: Thank you very much for staying at Minn UenoOkachimachi.We are very happy to hear that you are satisfied with the location. Also, thank you for your compliment as a convenient and quiet place.We will continue to strive to make our customers feel comfortable in the future, so we look forward to serving you again.Rgds.KimMinn上野御徒町

Response from Property: Dear Guest,Thank you for choosing Minn Ueno for your stay and sharing your feedback with us. We're glad to hear that you found the room to be satisfactory.At the same time, we apologize for any inconvenience caused by the location, lack of amenities, and absence of on-site staff for customer service, baggage storage, or support. Regarding the self-check-in process and digital customer assistance, we have adopted these measures to streamline operations and promote our eco-friendly initiatives by reducing paper usage. Additionally, to minimize plastic waste, we encourage guests to bring their own amenities, while providing essential items with consideration for environmental sustainability.We deeply regret any misleading information you may have encountered online and sincerely value your feedback as it helps us identify areas for improvement. We are committed to enhancing the guest experience and hope to have the chance to provide you with a better stay in the future.Best regards, Minn Ueno Team

Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your thoughts with us. We are delighted to hear that you find our pricing reasonable and are enjoying your stay overall. We sincerely apologize for the issue with the sofa and appreciate you bringing this to our attention. Your feedback is truly valuable, and we will ensure this matter is addressed promptly to enhance the comfort we provide to our guests.We look forward to welcoming you back in the future and providing an even better experience. Warm regards, KimMinn上野御徒町

Response from Property: Dear Guest,Thank you for choosing Minn Ueno for your family stay and for sharing your feedback with us. We are delighted to hear that overall, our accommodation suited your family's needs.We sincerely apologize for the inconvenience caused by the lack of a lobby receptionist, daily room cleaning, and trash removal during your stay. As part of our eco-friendly initiatives, we aim to minimize waste and conserve resources through practices such as reduced cleaning services for short-term stays. These efforts align with our commitment to sustainability while still striving to ensure guest comfort.Your valuable input helps us improve, and we hope to provide an even better experience during your next visit. Best regards, Minn Ueno Team

Response from Property: Thank you very much for using our hotel. We look forward to seeing you again.