Anonymous User
February 16, 2025
There was a language barrier when communicating with the customer service, and the signal was not good when I wanted to use a translator. I asked if there was any waiter who could speak Chinese, and they said no. The whole process was frozen. I was still trying to figure out how to communicate, and the waiter on the other end stood there staring at me with an impatient look on her face, as if this matter had nothing to do with her. I was a guest, and even if there was a language barrier, as a waiter in a five-star hotel, shouldn't I be trying to find a way to solve the problem? Later it was confirmed that they had a translator. The soundproofing in the room was very poor. There were people jumping up and down upstairs in the middle of the night. I didn't get a good rest for a few nights. I went to the front desk to deal with it, but no one cared. The facilities were old and the hygiene was even worse. It was not as good as the Japanese Economy Hotel. See the pictures. I have stayed at the JAL next door a few times before. Except for the better sea view and location, other aspects are very different.
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