The worst experience in my life! I impressed with photos of the hotel and design but all of them is a nice marketing and good photoshop skills. I am really sorry. I stayed 2 nights in Tokyo. I also stayed 9 Hours in Fukuoka but that one is not like, very bad experience. The facilities is very poor. There is no information that the personal lockers only fit with small cabin size. That is why they offer in ground floor a messy area. Each morning and night I must carry my luggage with elevators and it was time and effort, not useful and the baggage area is messy and not secure. I always try to find my luggage because people change the location each time. The shower room and toilet is very bad, small and not clean. It smells very bad and there are mold in shower. The toilet is for children not for adults size, very very small. The team of the hotel always warn about luggage and change my luggage location it is a shame to change my luggage floor and carry another place without my permission. Also there is no space to organize luggage in lockers floor so we try to make it in lobby. They warned but there is no space to make it. I booked the capsule with sleeping report but it is not work. In the capsule it was a noise because of the camera system and not possible to sleep. The hotel team not changed my capsule even though there is a space other capsule just quick solve to close the report system so I cannot get the report. Also the bed is not comfortable. Please before to stay here, you need to take into action with bad reviews. All bad reviews are not personal, they are real experiences.