Mitsui Garden Hotel Roppongi Tokyo Premier

Mitsui Garden Hotel Roppongi Tokyo Premier Reviews

Mitsui Garden Hotel Roppongi Tokyo Premier

3 Chome-15-17 Roppongi, Minato Ward, Tokyo, 106-0032, JapanView Hotel Details
Mitsui Garden Hotel Roppongi Tokyo Premier
Mitsui Garden Hotel Roppongi Tokyo PremierMitsui Garden Hotel Roppongi Tokyo PremierMitsui Garden Hotel Roppongi Tokyo Premier
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Mitsui Garden Hotel Roppongi Tokyo Premier Guest Reviews

4.5/5
Great
433 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(433)
Positive reviews(416)
Reviews with photos/video(96)
Great location(92)
Convenient location(51)
Easy to get around(37)
Delicious breakfast(24)
Classy environment(15)
Loved the view(11)
Well designed(9)
Tasty restaurant(9)
Negative reviews(17)
JESSE MICHAEL
Superior Wide King
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Fantastic hotel in great location. Good sized rooms and very clean amenities. Location is excellent, in walking distance to the Tokyo Tower and plenty of restaurants.
Response from Property: Thank you for your feedback. We are delighted to hear that you enjoyed our great location, spacious rooms, and clean amenities. We are glad to hear that you enjoyed a convenient and comfortable stay with Tokyo Tower within walking distance and many dining options nearby.Again, thank you very much for your feedback during this precious time.We hope you will visit our hotel again!Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
Tommaso 李先生
Moderate Queen Room
Stayed in Apr 2024
Business travelers
45 review
4.5/5
Great
Posted on May 2, 2024
Fantastic location close by the Tokyo tower, the hotel room is pretty spacious and has very good shower facilities
Response from Property: Thank you for sharing your positive feedback.We are delighted to hear that you enjoyed the fantastic location near Tokyo Tower and found our spacious hotel room and excellent shower facilities to your liking. Your kind words are truly appreciated. Should your travels bring you back, we look forward to welcoming you again at Mitsui Garden Hotel Roppongi Tokyo Premier.
Kingmotto
Superior King Room
Stayed in Mar 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Good hotel and good location for around Tokyo and even airport. Staffs are friendly and hotel is clean.
Response from Property: Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are delighted to hear that you enjoyed your stay with us and found our location convenient for exploring Tokyo and accessing the airport. It is also wonderful to know that our staff provided friendly service and that you found the hotel to be clean. We will continue to devote ourselves to providing a safe and comfortable space for our customers.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager
Btsu
Moderate Queen Room Type S
Stayed in Jul 2024
Couples
10 review
4.7/5
Amazing
Posted on Jul 21, 2024
Enjoy the stay in the hotel. Overall are very good and cannot really complain at all. The location is near the tower but it’s get very crowded at night where there are lots of clubs.
Response from Property: Thank you very much for your staying at Mitsui Garden Hotel Roppongi Premier.We are very happy to hear that your stay with us was a pleasant one.Our entire staff will continue to make every effort to improve our services so that you can enjoy your stay with us.We sincerely look forward to serving you again.Mitsui Garden Hotel Roppongi PremerManager
Qiong (Joan )
Superior King Room
Stayed in Jun 2024
Solo travelers
8 review
4.0/5
Very Good
Posted on Jun 9, 2024
Too close to bar , mid night was extremely load downstairs , didn’t sleep , don’t recommend stay next time
Response from Property: Thank you very much for your stay at Mitsui Garden Hotel Roppongi Premier.However, we are very sorry that the noise from the surrounding facilities caused you so much discomfort despite your having chosen our hotel.If you have any concerns during your stay, please feel free to contact our front desk staff.Our entire staff will continue to make every effort to improve our services to ensure that our guests have a pleasant stay.We hope that you will visit Mitsui Garden Hotel Roppongi Premier again when you are planning to come back to the area.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi PremierManager
Jesse Chang
Deluxe King Room
Stayed in Jun 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 14, 2024
We picked this hotel for its location, convenience, and surrounded by a lot of expats. Overall it was pretty good. But I do wanna point out that the wifi from the hotel isn’t really strong, especially if you’re in a corner room like us, and mobile phone signal isn’t that great in the room as well.
Response from Property: Thank you very much for staying with Mitsui Garden Hotel Roppongi Tokyo PREMIER,and we would like to thank you for your feedback.We are delighted to hear that you liked the location of our hotel, with an easy access to multiple convenient stores, shops, restaurants and shopping malls within the walking distance.We are sorry to hear that the wifi connection for your room was not strong enough. We aplogise for the inconvenience caused by the difficulties with the internet. Your feedback is very important to us, and we will continue to strive to provide a better experience for our guests.We are looking forward to welcoming you again soon.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
Long dong silver
Moderate Queen Room Type S
Stayed in Dec 2023
Travel with friends
44 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Had an excellent time here for three nights. Service was excellent and would return.
Response from Property: Thank you for taking the time to review Mitsui Garden Hotel Roppongi Premier.We would like to express our sincere appreciation for your kind words of praise regarding our staff's attention and service.All of us at Mitsui Garden Hotel Roppongi Premier will continue to make every effort to ensure that our guests enjoy a comfortable and relaxing stay.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
LSee
Run of House
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Good location, good atmosphere, good service, very clean n tidy :D
Response from Property: Thank you for your positive review.We are delighted to hear that you enjoyed our convenient location, pleasant atmosphere, and excellent service. Maintaining cleanliness is a top priority for us, and we are glad to know that you found everything very clean and tidy during your stay. Your kind words motivate us to continue providing exceptional experiences. We look forward to welcoming you back soon.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
suenpoyee
Superior Twin Room with Sofa Hollywood Style
Stayed in May 2024
Couples
3 review
4.5/5
Great
Posted on Jun 18, 2024
The gym closed at 10pm which is not easy for us to reach there after shopping and dinner. Other than that, everything is good.
Response from Property: Thank you very much for staying with Mitsui Garden Hotel Roppongi Tokyo PREMIER. Also, thank you for taking the time to the comment.The gym closes at 23:00 and we apologise for any inconvenience caused.However, the comment from our guests is great honour and encourage us engage hospitality industry, also it will become a driving force for further custamer services. We will continue to do our best not to be complimented by the comments we received from customers. We are looking forward to welcoming you again soon. Mitsui Garden Hotel Roppongi Tokyo PREMIER Rooms Department Manager
Jess121
Run of House
Stayed in Jan 2024
Travel with friends
1 review
4.5/5
Great
Posted on Feb 9, 2024
Good location can see the Tokyo tower
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the location.The hotel is approximately 5 minutes from the train station and within walking distance to shopping facilities.Tokyo Tower is within walking distance from our hotel.Once again, thank you very much for your lovely review, we look forward to welcoming you for many more stays to come.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
Guest User
Moderate Queen Room Type S
Stayed in Oct 2023
Family
3 review
4.2/5
Very Good
Posted on Oct 30, 2023
The hotel is new and pretty decent. But, there was a little stench in my room. I would think it’s due to the lack of ventilation. Else, all was good. Very attentive staff too.
Response from Property: Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are very happy to hear that our facilitiies and staff service make you feel comfortable during your staying.However, we are very sorry for any discomfort caused by the smell in your room.We share this issue with our cleaning staff. We also try to do our best in order not to happen the same thing.We really appreciate telling us your precious opinion.We are looking forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier　Rooms Department
Henris
Moderate Room
Stayed in Apr 2024
Couples
9 review
4.2/5
Very Good
Posted on Apr 7, 2024
Stayed for one night during our trip to Tokyo. Rooms are clean and decent size bz Tokyo standards. Within walking distance of Roppongi restaurants, bars, and nightlife.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier.We would also like to take this opportunity to thank you for taking the time to share your impressions of your stay with us.It is a great pleasure to see that your stay with us was a pleasant one.We are especially pleased to hear that the rooms were clean.We will pass your kind words on to our cleaning staff for future encouragement.We will continue to make every effort to create a comfortable hotel experience.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
Denis
Moderate Queen Room
Stayed in Mar 2024
Other
49 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Very fresh amenities. Good service. Polite staff. Convenient location in Roppongi. Lively area. Metro is only a few hundred meters away.
Response from Property: Thank you very much for taking the time to share your positive experience at Mitsui Garden Hotel Roppongi Tokyo PREMIER. We are delighted to hear that you found our amenities fresh, our service good, and our staff polite. We are also glad that you enjoyed the convenient location in the lively area of Roppongi, with the metro just a few hundred meters away.We will continue to devote ourselves to providing a safe and comfortable space for our customers. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager
Guest User
Superior Twin Room Hollywood Style
Stayed in Feb 2024
Couples
15 review
4.2/5
Very Good
Posted on Feb 19, 2024
Our return visit to this hotel on our Japan trip. Just as enjoyable as the first time with good location and nice rooms - the hotel bar and restaurant was a particularly nice way to spend our final night in Tokyo! This time our room did get a little hot and the AC wasn’t very effective. Another customer was complaining of the same issue at check out. Would definitely return and recommend this hotel though!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier.Thank you again for taking the time to share your impressions of your stay with us.We are very happy to hear that you had a pleasant stay and would like to stay with us again.We are especially pleased to hear that you liked our restaurant.We will share your kind words with our restaurant staff.However, we apologize for any inconvenience caused by the facilities in your room.Based on your valuable feedback, we will make every effort to improve the information we provide so that it is easier to understand.The entire staff will continue to make every effort to provide a comfortable hotel experience for our guests.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
lee
Superior Twin Room with Sofa Hollywood Style
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 20, 2024
Had a blast staying at the Mitsui Garden Hotel in Roppongi with the fam! Super convenient spot right in the middle of Tokyo’s buzz. The rooms? Comfy and stylish with a Japanese twist. The staff were all about making our stay smooth and happy, especially for the kiddos. Great gym and food too. totally recommend for a family Tokyo trip!
Response from Property: Had a blast staying at the Mitsui Garden Hotel in Roppongi with the fam! Super convenient spot right in the middle of Tokyo’s buzz. The rooms? Comfy and stylish with a Japanese twist. The staff were all about making our stay smooth and happy, especially for the kiddos. Great gym and food too. totally recommend for a family Tokyo trip!Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also, thank you again for taking time out of your busy schedule to share your impressions of our hotel.We are glad to read that you had a pleasant stay at our hotel.We are very honored to hear your compliments about our location, rooms, and restaurant.Our hotel is located in the center of Roppongi, so you can walk to all the commercial facilities in the area.The Tokyo Tower is also within walking distance, so please visit us next time you are in Roppongi.The staff at Mitsui Garden Hotel Roppongi Premier will continue to make every effort to provide you with a comfortable and relaxing stay.We look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Room Manager