Mitsui Garden Hotel Roppongi Tokyo Premier Reviews
Mitsui Garden Hotel Roppongi Tokyo Premier
3 Chome-15-17 Roppongi, Minato Ward, Tokyo, 106-0032, JapanView Hotel Details
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Mitsui Garden Hotel Roppongi Tokyo Premier Guest Reviews
4.5/5
Great
605 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(605)
Positive reviews(586)
Reviews with photos/video(147)
Easy to get around(51)
Delicious breakfast(28)
Convenient for shopping(18)
Close to metro(17)
Loved the view(14)
Perfect for business trips(13)
Well designed(12)
Tasty restaurant(8)
Negative reviews(19)
Lee
Superior Twin Room with Sofa Hollywood Style
Stayed in Jan 2025
Couples
1 review
Posted on Feb 1, 2025
Comfortable environment and clean , nice stay for a few days
Easy walk 10 mins to Anasazi Hill, gorgeous shopping area and restaurants
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier. We would also like to express our sincere gratitude for taking the time to evaluate our hotel.We are very pleased to hear that you enjoyed a comfortable environment and found convenient access to nearby tourist attractions and restaurants. It brings us great joy to be able to provide our guests with a pleasant experience.We sincerely look forward to your next visit.Sincerely, Mitsui Garden Hotel Roppongi Tokyo Premier Room Department Manager
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Guest User
Superior Twin Room with Sofa Hollywood Style
Stayed in Dec 2024
Family
6 review
Outstanding
Posted on Dec 31, 2024
Unless you really want to be close to city centre or midtown, otherwise, you may want to choose a cheaper location. Service is standard business hotel service. Trade off money for travel time.
Response from Property: Thank you for sharing your thoughts regarding your recent stay. We appreciate your insights about our hotel's location and service. Our establishment is indeed situated conveniently for those who wish to be close to the vibrant city center, which many of our guests find advantageous. We hope to welcome you back in the future.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
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Angie
Superior Wide King
Stayed in Dec 2024
Family
1 review
Posted on Dec 31, 2024
Overall, the hotel is great—excellent room and location—but the cleanliness was horrible. Every corner of the room, behind the TV, the upper shelves, and under the sofa chair and table were ALL covered in dust. After I put my luggage on the rack, it was also covered in dust. We had the cleaning lady come to our room every day, but it didn’t help. She was very nice, but the cleaning was just………. I feel like the hotel doesn’t own a vacuum. The picture shows just one small area near the sofa chair; I can’t take more pictures because it’s just disgusting. We tried to clean a little by ourselves and avoided looking at the corners. 😫😫😫😫
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Response from Property: Thank you for taking the time to share your feedback regarding your recent stay at Mitsui Garden Hotel Roppongi Tokyo PREMIER. We are delighted to hear that you appreciated the excellent room and our prime location. However, we are truly sorry to learn about the cleanliness issues you encountered during your stay.Please accept our sincerest apologies for the oversight in the cleanliness of your room. We understand how important a clean environment is for our guests, and it is concerning to hear that the level of cleanliness fell short of your expectations. I assure you that we take such matters very seriously. Our housekeeping team is dedicated to maintaining high standards, and your comments regarding the dust in various corners of the room have been noted. We will be sharing your feedback with our cleaning staff to ensure that appropriate measures are taken to address this issue. We appreciate your understanding regarding the efforts made by our staff, and we will strive to improve our service based on your valuable input.We are committed to providing a comfortable and pleasant stay for all our guests, and we truly appreciate your insights as they help us identify areas for improvement. We hope that you will consider giving us another opportunity to serve you better in the future.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
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Anonymous User
Superior Twin Room Hollywood Style
Stayed in Dec 2024
Travel with friends
8 review
Great
Posted on Dec 22, 2024
Good view with nice location. Clean and nice breakfast.
Response from Property: Thank you very much for staying with Mitsui Garden Hotel Roppongi Tokyo PREMIER,and we would like to thank you for sending us your feedback for your recent stay with us.We are delighted to hear that you enjoyed the stunning views, convenient location, and found our breakfast to your liking. It is our aim to provide a pleasant experience for all our guests, and your feedback is greatly appreciated.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
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JESSE MICHAEL
Superior Wide King
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Aug 9, 2024
Fantastic hotel in great location. Good sized rooms and very clean amenities. Location is excellent, in walking distance to the Tokyo Tower and plenty of restaurants.
Response from Property: Thank you for your feedback. We are delighted to hear that you enjoyed our great location, spacious rooms, and clean amenities. We are glad to hear that you enjoyed a convenient and comfortable stay with Tokyo Tower within walking distance and many dining options nearby.Again, thank you very much for your feedback during this precious time.We hope you will visit our hotel again!Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
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Jan
Moderate Queen Room Type S
Stayed in Jan 2025
Solo travelers
9 review
Amazing
Posted on Jan 17, 2025
A modern and very comfortable hotel near the Roppongi crossing area. Bright and functional rooms, decent size with all that’s needed. Very good price performance.
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the rooms.We are so glad to hear that you had a comfortable stay in your room.We will continue to strive for a comfortable hotel experience for our guests.We hope to see you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
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Florence
Superior King Room
Stayed in Nov 2024
Couples
2 review
Very Good
Posted on Nov 29, 2024
We had a pleasant stay in Mitsui roponggi. The bed was very comfortable and the room is modern and nice. Location is along the main highway, near subway station.
Response from Property: Thank you very much for staying with Mitsui Garden Hotel Roppongi Tokyo PREMIER,and we would like to thank you for sending us your feedback for your recent stay with us.We are honoured to receive positive feedback for the design of the room and the comfortableness of the bed.We are also delighted to hear that you liked the location of our hotel with easy access to Roppongi station, which is located within the walking distance of approximately 5-7 minutes.We hope you enjoyed and had great time here in Tokyo, Japan.Your feedback is valuable to us, and we will continue to strive to provide comfortable and relaxing stay for our guests.We are looking forward to welcoming you again soon.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
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Tommaso 李先生
Moderate Queen Room
Stayed in Apr 2024
Business travelers
47 review
Great
Posted on May 2, 2024
Fantastic location close by the Tokyo tower, the hotel room is pretty spacious and has very good shower facilities
Response from Property: Thank you for sharing your positive feedback.We are delighted to hear that you enjoyed the fantastic location near Tokyo Tower and found our spacious hotel room and excellent shower facilities to your liking. Your kind words are truly appreciated. Should your travels bring you back, we look forward to welcoming you again at Mitsui Garden Hotel Roppongi Tokyo Premier.
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Samson kai yiu
Superior King Room
Stayed in Oct 2024
Couples
8 review
Very Good
Posted on Oct 31, 2024
Very neat n clean, good for business travels, would be better if the gym is better equipped.
Response from Property: Thank you very much for staying with Mitsui Garden Hotel Roppongi Tokyo PREMIER,and we would like to thank you for sending us your feedback for your recent stay with us.We apologise for the uncomfortableness you have experienced with the equipments in the fitness room.Your feedback is valuable to us, and we will ensure to share your feedback with all our staff.However, we are honoured to receive positive feedback for the cleanliness of the room and the facilities of our hotel.We hope you enjoyed and had great time here in Tokyo, Japan.We will continue to strive to provide comfortable and relaxing stay for our guests.We are looking forward to welcoming you again soon.Mitsui Garden Hotel Roppongi Tokyo PREMIERRooms Department Manager
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Cheuk Kwan Vulcan
Moderate Queen Room
Stayed in Sep 2024
Couples
5 review
Amazing
Posted on Sep 23, 2024
Good location, about 8 mins from two different subway stations with different subeay lines. One from north one from west. Hotel room size is quite large by tokyo standard. Has a large shower area with a bathtub as well. Service is good. Help us to collect our luggage delivery.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Roppongi Premier.Thank you again for taking the time to provide us with your feedback.We are pleased to hear that you were satisfied with our location, room size, and service.We will do our best to provide you with even better service in the future.We look forward to welcoming you back to our hotel again.Mitsui Garden Hotel Roppongi Premier Room Manager
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Guest User
Run of House
Stayed in Sep 2024
Travel with friends
9 review
Outstanding
Posted on Oct 12, 2024
Was a very tidy and enjoyable stay. The lobby and rooms have this lovely relaxing scent to it. Would recommend for anyone looking to stay close to Tokyo tower.
Response from Property: Thank you for sharing your delightful experience at Mitsui Garden Hotel Roppongi Tokyo Premier.We are pleased to hear that you found your stay tidy and enjoyable, and enjoyed the relaxing scent in the lobby and rooms.We are so glad to hear that you had a comfortable stay in your room.We will continue to strive for a comfortable hotel experience for our guests and we looking forward to welcoming you back.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
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Kingmotto
Superior King Room
Stayed in Mar 2024
Business travelers
10 review
Outstanding
Posted on Mar 5, 2024
Good hotel and good location for around Tokyo and even airport.
Staffs are friendly and hotel is clean.
Response from Property: Thank you for staying with us.We also appreciate that you write your oppinion about us by using your precious time.We are delighted to hear that you enjoyed your stay with us and found our location convenient for exploring Tokyo and accessing the airport. It is also wonderful to know that our staff provided friendly service and that you found the hotel to be clean. We will continue to devote ourselves to providing a safe and comfortable space for our customers.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager
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Guest User
Moderate Queen Room Type S
Stayed in Jan 2025
Couples
3 review
Outstanding
Posted on Jan 18, 2025
The place is really good and clean! I would go here again!
Response from Property: Thank you very much for staying at the Mitsui Garden Hotel Roppongi Tokyo Premier.We are very delighted to hear that your stay with us a great experience. Especially thank you for your lovely comments about the cleanliness.We are honored to hear that you had a pleasant stay during your stay.We will continue to strive for a comfortable hotel experience for our guests.We hope to see you again. Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
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Guest User
Superior Wide King
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Oct 12, 2024
Great location, superb breakfast and friendly staff. Overall a very pleasant stay.
Response from Property: Thank you very much for your kind review.We are delighted to hear that you enjoyed our great location, superb breakfast, and experienced the friendly service from our staff.Your positive feedback is truly appreciated, and we are thrilled that you had a very pleasant stay with us.We look forward to welcoming you back to Mitsui Garden Hotel Roppongi Tokyo Premier in the future.
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Chelsea cheng
Superior King Room
Stayed in Sep 2024
Business travelers
161 review
Very Good
Posted on Sep 26, 2024
the hotel is always good in service and quality. always the prefered hotel for tokyo
Response from Property: Thank you very much for taking the time to submit your comments on Mitsui Garden Hotel Roppongi Premier.We are delighted to hear that you were satisfied with the service and quality of our hotel.Thank you very much for your valuable feedback and for your high opinion of our service.We sincerely look forward to welcoming you again.Mitsui Garden Hotel Roppongi Tokyo Premier Rooms Department Manager
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