HOTEL LiVEMAX Higashi Ginza Reviews

Everything good / especially the location. But the furniture, especially the desk, has become worn out and should be replaced with a new one.

Very convenient location: around the corner from the subway, close to 4 shops, 10 minutes walk to Ginza and 20 minutes walk to Tokyo station.

👍 Great location, close to the metro. Friendly staff. Everything you need for a comfortable stay. 👎 Only the sheets were stained.

I regret not listening to the advice in other reviews, we had a really bad experience at this hotel and with staff. Firstly we have stayed in a livemax for every one of our 4 visits to japan in the last couple of years and up until this stay we had great experiences all round with the hotel and Japanese staff. From the moment we walked in for checkin till our checkout we had a bad experience. The staff were less than useful even at their bare minimum of work they had to do. We had arrived to the hotel 30-40min before checkin time of 3pm, we weren’t acknowledged on our arrival till I had to interrupt the staff at the desk who were having their own chat. I introduced myself and asked to checkin and apologized for being early. This was met with what seemed to be the manager say “check in is at 3pm sorry” and turned around and continued his conversation. I requested again to see if we can do the checkin formalities early so we return later and head to the room which all they did was confirm we have a booking and thats all. At least the let us leave our luggage behind. Another incident was when I requested for an additional pillow for our room as the ones provided were insufficient and quite soft. This was instantly denied with no other reason than “we do not provide extra pillows”. For a hotel with numerous bookings and rooms you would hope they stock additional linen. There was no apology, no other explanation, no empathy nothing just denied service. The cherry on top was that we had to wait at the reception for quite some time ringing the bell to get a staff member to come out to assist, they were in their staff room having a nap. Going to the cleanliness of the whole hotel and room. This was a mess from ground floor to foyer and within the rooms. The cleaning staff lay out their equipment in every open location from reception with no regard for guest access. The rooms still has rubbish from the previous guests and really worn out. I knew when booking the hotel it wasn’t going to be a 5 star stay but this place was less than a half star stay. The dissatisfaction would mainly be with the staff, they are all foreigners that don’t express the beautiful and welcoming Japanese hospitality. Every other hotel we stayed at in this trip with Japanese staff treated us with so much respect and helpfulness. The entire staff in this hotel were foreigners (assuming Nepalese or Bengali) and treated us with no respect, were not welcoming, not helpful and seemed to be more bothered we made them have to do their jobs during our stay. Take my advice don’t stay here, spend a bit more money and stay in a better hotel.

One of my go-to hotels. It's convenient, offers great value for money, and the overall environment and hygiene are good.

The location is very convenient. It is just 5min walk to the Tsukiji station and 10 min walk to the Tsukiji Outer Market. There are several restaurants and convenience stores e.g. Lawson, 7 eleven, Family Mart nearby the hotel. The room is clean and has no smoking smell. The room size is just nice for solo traveller. Although the room is small, it has a mini fridge, microwave, etc. It also has complete toiletries such as shampoo, shower gel, etc. The receptionist is also very helpful in giving suggestions on how to get to the airport. Overall, it is a pleasant stay for 6 nights.

Very convenient location, walking distance to the major Ginza shopping district and restaurants. Room is relatively clean and staffs are nice. Only con is that the room is kind tiny that I wasn’t able to open up my large suite case on the floor. Good for solo traveller.

Awesome hotel. Small but Everything you need are ready.

Great location with a metro 3 minutes away. No card and key, just a code to open the door, convenient and fast check in and check out. Small room but with everything there, kettle, fridge, microwave. Bathroom could be small for tall people.

Great hotel, and the breakfast was quite good. Come check it out!

The hotel room is small and perfect for a solo traveler. Very clean and felt safe. About 20 minutes walking distance from downtown Ginza. Much cheaper than hotels in downtown Ginza, but of a lesser standard. But ideal if you just need somewhere to sleep at night.

The location is good, the provide with everything a person need Even wabakis 😁

I have stayed at this hotel many times. It is a good value, basic Japanese hotel. Nothing unexpected. Room is small but if it was bigger then the room would cost more. Nothing more to say.

So I don’t know what these negative reviews are all about however when my partner and I arrived at the reception they were quick as well as very kind and they even held our luggage as we wanted to wonder around in the city before our check in time. The room wasn’t too small as we expected from the price we were paying in Ginza and it was heavily packed full of amenities which was perfect and greatly appreciated.  We’ll definitely come back, thank you!!!  (my boyfriend also really liked the fact that the TV was opposite of the bed so he could watch it as he was lying down)