Ici Hotel Tokyo Hatchobori

Ici Hotel Tokyo Hatchobori Reviews

Ici Hotel Tokyo Hatchobori

3‑26‑11 Hatchobori, Chuo Ward, Tokyo, 104-0032, JapanView hotel details
Ici Hotel Tokyo Hatchobori
Ici Hotel Tokyo HatchoboriIci Hotel Tokyo HatchoboriIci Hotel Tokyo Hatchobori
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Guest Reviews of Ici Hotel Tokyo Hatchobori

8.7/10
Very good
323 reviews
Verified reviews
Location8.8
Amenities8.3
Service8.6
Cleanliness9.0
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All reviews(323)
Positive reviews(312)
Reviews with photos/video(68)
Easy to get around(62)
Close to metro(41)
Small room size(37)
Awesome amenities(36)
Convenient for shopping(20)
Quiet & comfortable(19)
Would stay again(5)
Delicious buffet(5)
Negative reviews(11)
Guest User
Compact Twin Room - NonSmoking
Stayed in May 2026
Couple
8 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Cozy hotel is a very convenient locations. Staffs are nice and helpful . Rooms are clean and bed are comfortable. Recommend!
Response from Property: Thank you very much for staying at ICI Hotel Tokyo Hatchobori.We were delighted to read that you were satisfied with our hotel's location and rooms. We are also very pleased to hear that you found our staff's service "kind and helpful."Thank you for your kind comments regarding the cleanliness of your room and the comfort of the bed. We are honored to hear that you had a pleasant stay.We will continue to strive to improve our services to provide all our guests with a comfortable stay.We hope you will consider staying at ICI Hotel Tokyo Hatchobori again when you visit Tokyo. We look forward to welcoming you back.
Guest User
Twin room
Stayed in Apr 2026
Traveling with friends
4 reviews
9.5/10
Amazing
Posted on May 24, 2026
we chose two single bed room, larger than expected in Tokyo. washroom ventilation was ok but acceptable. location was good, only 3 mins walk to station.
Response from Property: Thank you very much for staying at ICI Hotel Tokyo Hatchobori.We are delighted to hear that the room size exceeded your expectations. We are also pleased that you were satisfied with the hotel's location. Our convenient location, just a few minutes' walk from the nearest station, is very popular with both tourists and business travelers.Thank you also for your valuable feedback regarding the bathroom ventilation. We will continue to strive to improve our services to ensure our guests have an even more comfortable stay.Thank you again for taking the time to provide us with your valuable feedback.When you visit Tokyo, please consider staying at ICI Hotel Tokyo Hatchobori. Our entire staff looks forward to welcoming you.
Mils
Double room
Stayed in Mar 2026
Business traveler
119 reviews
10/10
Outstanding
Posted on Jun 25, 2026
This is a great hotel! The front desk service is excellent, there's a convenience store right outside, and the location is fantastic. Plus, there's a skewers restaurant right by the entrance. Highly recommend! The Nihonbashi subway station is also right outside the door.
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Response from Property: 非常感謝您入住東京八丁堀ICI酒店。我們很高興收到您對前台服務的讚揚。酒店優越的地理位置,包括附近的便利店和餐廳,也讓您倍感便利。不過,我們已確認您發佈的照片​​並非我們客房的實際景觀。特此説明,以便其他客人瞭解詳情。我們將繼續努力提升服務,確保所有客人都能擁有舒適的入住體驗。我們期待您下次來東京時再次入住東京八丁堀ICI酒店。期待您的再次光臨。東京八丁堀ICI酒店前台工作人員
andyming1
Compact Twin Room - NonSmoking
Stayed in Feb 2026
Couple
22 reviews
10/10
Outstanding
Posted on Apr 9, 2026
The hotel is very close to the subway station, just a few minutes' walk. The downsides are that it doesn't have vending machines or laundry facilities, and the common areas are quite small.
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Response from Property: 非常感謝您選擇入住我們酒店,並抽出寶貴時間撰寫評論。我們很高興得知您對從八丁堀站便捷的交通感到滿意。然而,對於自動售貨機、酒店設施和公共區域未能達到您的預期,我們深表歉意。由於空間有限,我們將認真考慮您的反饋,並在未來改進服務,以確保賓客擁有更舒適的入住體驗。再次感謝您的寶貴意見。我們期待您下次來東京時再次入住我們酒店。
Lora XJ Fu
Compact Twin Room - NonSmoking
Stayed in Feb 2026
Traveling with friends
5 reviews
9.5/10
Amazing
Posted on Mar 15, 2026
very convenient location but the hotel is a little small, struggle to open our luggage. but for this price, it is really worth it!
Response from Property: この度はICIホテル東京八丁堀にご宿泊いただき、誠にありがとうございます。当ホテルの立地につきまして、「最高に便利」とのお言葉をいただき、大変嬉しく存じます。一方で、お部屋の広さにつきましてはご不便をおかけし、申し訳ございませんでした。スーツケースを広げる際にご苦労されたとのこと、心苦しく思っております。当ホテルはコンパクトな造りのお部屋が中心ではございますが、その中でも快適にお過ごしいただけるよう努めてまいります。そのような中でも、「このお値段なら本当に価値あり」とのお言葉を頂戴し、大変光栄に存じます。お客様からのお言葉はスタッフ一同の大きな励みでございます。今後も価格以上の価値を感じていただけるホテルを目指し、サービスの向上に努めてまいります。また東京へお越しの際は、ぜひICIホテル東京八丁堀をご利用くださいませ。お客様のまたのお越しを心よりお待ちしております。
Ruidianshirouyuan
Deluxe Double Room -NonSmoking
Stayed in Dec 2025
Couple
21 reviews
9.7/10
Amazing
Posted on Feb 3, 2026
I had a layover in Tokyo on a Saturday, and to my surprise, hotel prices were ridiculously high. So, I frantically scoured platforms, looking for a clean place with a good location. This hotel barely had any reviews, and hardly anyone on Xiaohongshu (a Chinese social media app) had written about it, but I decided to take a chance. It was only 600 JPY for one night, located in the Hatchobori area, just one stop from Tokyo Station. [Location] The hotel is a 3-minute walk from Hatchobori Station, making it super convenient to get around. It's two stops to Tsukiji Market, Ginza is within walking distance, and Tokyo Tower is also very close. Shinjuku and Shibuya are in different directions, about a 30-minute subway ride. Disneyland is also quite close, roughly a 20-minute subway ride. [Facilities] This is an ICI Hotel, a Japanese chain, opened in 2020. The lobby was packed with luggage; you can store your bags, but keep in mind that check-out is at 10 AM. [Room] The room is genuinely small, only 9 square meters... it's hard to open a large suitcase. However, the room is very clean!! At this price, it's perfect for budget travelers. No need to stay in a hostel when you can have a private room at this price; I can't ask for more. [Service] The front desk staff was quite friendly, which is to be expected from a chain hotel. In summary, the hotel is clean and well-located. The downside is the small room, but it's ideal for those who spend their days out exploring Tokyo and don't plan on spending much time in the hotel.
Original textTranslated by Google
Response from Property: Dear valued guest, thank you for choosing to stay at ICI Hotel Tokyo Hatchobori and for taking the time to share such a detailed and honest review. Your positive feedback on the hotel's location, accessibility, and room cleanliness is a great encouragement to us. The hotel's convenient location, within walking distance of Hatchobori Station and easy access to Tokyo Station, Tsukiji, Ginza, Disneyland, and other destinations, is a major reason why many travelers choose us. We also appreciate your candid mention of the smaller room size. As you mentioned, this is common in central Tokyo hotels, and we strive to maintain cleanliness and comfort within limited spaces, providing a high-value accommodation option for travelers who prefer to explore Tokyo during the day and rest peacefully at night. Your reminders about luggage storage and check-out times were also very thoughtful, and we appreciate your assistance. We were delighted by the warm and welcoming service from the front desk staff, and we will pass on your encouragement to our team. Thank you for sharing, and we wish you all the best for your future travels.
Anonymous User
Single Room-NonSmoking
Stayed in Nov 2025
Solo traveler
10 reviews
8.0/10
Very good
Posted on Dec 25, 2025
This hotel is super close to JR Hatchobori Station's B2 exit, which is great because it has an elevator – a huge plus when you're lugging suitcases around. You can also get to Disneyland directly via JR without any transfers. I took a bus from Narita Airport to Tokyo Station, then hopped on the JR line to the hotel. Besides JR, there are other subway lines nearby, making it convenient for shopping in Ginza. While there aren't tons of restaurants and convenience stores right around the corner, there are enough to get by. The room layout is classic Japanese style, but I loved that they utilized the space under the bed for luggage storage. Cleanliness was also top-notch; my room was cleaned daily.
Original textTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and for sharing your detailed experience. We are delighted that you highly praised the hotel's convenient location. The direct access to Disneyland without any transfers is a feature appreciated by many guests. We were also pleased that you arrived at the hotel smoothly from Narita Airport via Tokyo Station. We also appreciate your positive feedback on the room design and cleanliness. The under-bed luggage storage and daily housekeeping are all designed to make your stay more comfortable even in limited space. Thank you again for your valuable review, and we look forward to welcoming you back in the future. We wish you a pleasant trip.
Afey
Double room
Stayed in Apr 2026
Solo traveler
32 reviews
10/10
Outstanding
Posted on May 11, 2026
Perfect location and wonderful staying, my guests slept very well. I will use this hotel again in the future
Response from Property: Thank you very much for staying with us and for awarding us a perfect score.We are delighted to hear that you and your guests enjoyed your stay, and that everyone was able to rest comfortably. It is also wonderful to know that you appreciated our convenient location.Your comment that you would choose our hotel again in the future is the highest compliment we could receive, and it truly encourages our entire team.We sincerely appreciate your kind feedback and look forward to welcoming you back on your next visit to Tokyo.Sincerely,
Guest User
Deluxe Double Room -NonSmoking
Stayed in Nov 2025
Solo traveler
28 reviews
10/10
Outstanding
Posted on Jan 29, 2026
The room is exquisite, clean, and comfortable, perfect for one person! 👍
Original textTranslated by Google
Response from Property: Thank you so much for staying at the ICI Hotel Hatchobori, Tokyo. We are delighted to hear that your room was "clean, tidy, and comfortable." We are also pleased to know that the room was perfect for a single person and that you had a pleasant stay. We will continue to strive to provide a comfortable stay for every guest. We look forward to your next visit.
Mr Khor96
Double room
Stayed in Feb 2026
Traveling with friends
6 reviews
10/10
Outstanding
Posted on Mar 9, 2026
Good, convenient, clean.
Response from Property: この度はICIホテル東京八丁堀にご宿泊いただき、誠にありがとうございます。「良い、便利、清潔」とのお言葉をいただき、大変嬉しく存じます。当ホテルでのご滞在にご満足いただけたご様子がうかがえ、スタッフ一同大変励みになっております。今後も快適で便利な環境をご提供できるよう、清潔な客室の維持とサービスの向上に努めてまいります。また東京へお越しの際は、ぜひICIホテル東京八丁堀をご利用くださいませ。お客様のまたのお越しを心よりお待ちしております。
plansabai 12
Double room
Stayed in Sep 2025
Family
2 reviews
10/10
Outstanding
Posted on Oct 24, 2025
Every thing is perfect!! They have free airport shuttle bus service and store luggages as well. Especially, the resturant in the hotel, it's great test!! Recomended Kurobuta steak!!!
Response from Property: Thank you very much for submitting your review.It appears that the content you provided does not pertain to our hotel, but we are glad to hear that you had a satisfying stay.We hope you will consider staying at our hotel again if you have the opportunity.
Anonymous User
Compact Twin Room - NonSmoking
Stayed in Dec 2025
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Jan 27, 2026
Clean, convenient and near to subway station
Response from Property: Thank you for staying at ICI Hotel Tokyo Hatchobori.We are very pleased that you appreciated our cleanliness, convenience, and accessibility from the subway station.We will continue to strive to provide you with a comfortable and convenient stay.We look forward to welcoming you back.
Guest User
Compact Twin Room - NonSmoking
Stayed in Mar 2026
Traveling with friends
2 reviews
1.0/10
Posted on Apr 8, 2026
This hotel was by far the most disappointing part of my trip to Japan, seriously dampening my travel mood! I've barely written any negative reviews in my life, but this place was truly, truly disgusting. We had already informed the hotel in advance that we would pay the late check-out fee, yet we were still constantly harassed by the staff. I told them we just needed another three to five minutes to close our suitcases and leave, but even this simple request was directly denied. Your hotel clearly states the late check-out fee is 2,000 JPY per hour, and we only extended our stay by three hours, yet we were charged 8,000 JPY. I questioned this on the spot, as according to their policy, three hours should cost 6,000 JPY. Even if 8,000 JPY was charged, it should correspond to a four-hour extension. Why were we being forcibly rushed out when we had only extended by three hours? After that, they knocked on our door repeatedly, constantly sent messages using a translation app to pressure us, and even threatened to make us return to our home country if we didn't leave immediately. This kind of service attitude is completely unacceptable and not only severely affected our travel mood but also led to a very bad stay experience. Frequent issues with room amenities: The room was so small that we couldn't even fully open our suitcases, and the facilities were full of complaints. The air conditioning's heating was terrible; the room temperature dropped to 15℃ at night, making it difficult to sleep. The hot water for showering was intermittent, and the water pressure was so weak I couldn't even rinse my hair properly. The Wi-Fi signal frequently dropped, making it hard to look up directions or upload photos. The pillows were too soft, offering no neck support, leading to a sore neck after a night's sleep. Secondly, the housekeeping service was a disaster and severely disturbed guests' rest. Every morning during cleaning hours, two housekeepers would not only chat loudly outside our door, their clamor repeatedly penetrating through; when handling cleaning basins and tools, their movements were rough, with frequent banging and clanging noises reverberating through the corridor!
Original textTranslated by Google
Response from Property: We sincerely apologize that, despite your choice of hotel, we were unable to provide you with a stay that met your expectations. We are deeply sorry that you had an unpleasant experience with the information provided regarding the extended check-out time and the service provided by our staff. We will review our internal procedures regarding extension fees and check-out times and strive to provide more courteous and easy-to-understand information in the future. We also apologize for any inconvenience caused by the size of the room, the air conditioning, the water pressure of the shower, the Wi-Fi environment, and the comfort of the pillows. We will share your feedback with the relevant departments and use it as a reference for future maintenance and improvement of our facilities. Furthermore, we apologize again that you were unable to get enough rest during your stay due to the noise of the cleaning staff talking and working. As we are in a position to provide our guests with a comfortable environment, we will re-instruct our staff and review their behavior within the hotel. Thank you very much for taking the time to provide us with your valuable feedback. We take your comments seriously and will strive to improve our services.
Michelle Ammatrip
Double room
Stayed in Aug 2025
Family
46 reviews
10/10
Outstanding
Posted on Oct 6, 2025
The Ici Hotel Tokyo Hatchobori is a comfortable and convenient hotel located in Tokyo, Japan. It offers modern amenities and a welcoming atmosphere for travelers. The hotel is situated in a great location, making it easy to access popular attractions, business districts, and transportation hubs. Guests at Ici Hotel Tokyo Hatchobori can enjoy clean and well-equipped rooms, free Wi-Fi, and friendly service. It is an ideal choice for those looking for a cozy stay with easy access to the vibrant city of Tokyo.
Response from Property: Thank you very much for choosing ICI Hotel Hatchobori from among the many hotels available.Thank you very much for your high rating.We are very glad to hear that you were satisfied with your overall stay.Thank you very much for your praise of our hotel's overall service.It is extremely encouraging.We will not rest on our laurels, and will continue to strive to improve our service in the future.Once again, thank you for your stay.All of our staff look forward to welcoming you again.ICI Hotel Hatchobori Front Desk
Guest User
Compact Twin Room - NonSmoking
Stayed in Jan 2026
Family
4 reviews
10/10
Outstanding
Posted on Feb 18, 2026
Very clean. Compact room is small but it is fine for 2 people with medium size luggage. Excellent location. Will stay here again.
Response from Property: この度はICIホテル東京八丁堀にご宿泊いただき、誠にありがとうございます。客室の清潔さにつきましてお褒めのお言葉をいただき、大変嬉しく存じます。また、コンパクトなお部屋ではございますが、お二人で快適にお過ごしいただけたとのこと、安心いたしました。立地につきましても「最高」とご評価いただき、ご滞在のお役に立てたようで何よりでございます。そして、「また泊まりたい」とのお言葉を頂戴できましたことは、スタッフ一同にとって何よりの励みでございます。今後も快適で心地よいご滞在をご提供できるよう、清潔な環境の維持とサービスの向上に努めてまいります。また東京へお越しの際は、ぜひICIホテル東京八丁堀をご利用くださいませ。お客様に再びお会いできます日を、心よりお待ちしております。