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5 star

Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.6/542 Reviews

Andaz Tokyo Toranomon Hills- A Concept by Hyatt

Central Tokyo Tokyo|0.41km from Japan Sake and Shōchū Information Center
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
Hotel Toranomon Hills
4.6/561 Reviews

Hotel Toranomon Hills

Central Tokyo Tokyo|0.51km from Japan Sake and Shōchū Information Center
Pros: Overall the hotel is pretty good, the staff speaks good English, and the staff who speak Chinese are also very friendly. I chose this hotel because it is new and has enough space for two people. I didn't look carefully at the tower view I chose, but the soundproofing was okay. There are many coffee shops/light meals downstairs, and I blindly selected one with delicious coffee. There is a small drugstore that can meet basic needs. Disadvantages: It is basically impossible to find Japanese drivers when taking a taxi, which causes great trouble to passengers. After talking for a long time, the driver still dropped us off at Andaz. The scariest thing was walking a long distance. Friends who take a taxi must remember to make it clear that they are in the station tower! There are many buildings in this place. When we arrived at the station building, the signs were not very clear, and we spent a long time looking for the hotel... At that time, I thought it would be better to just go to andaz... I hope the problem of unclear markings can be corrected, otherwise it will be really unfriendly. Roads are currently being built around the area, so access is not particularly convenient. It's easy to take the subway and go downstairs. The water pressure in the bathroom is not very stable. Breakfast was OK. Generally speaking, with the current unclear markings/road construction, I personally feel that it is not particularly worthwhile.
The Tokyo Edition, Toranomon
4.3/5120 Reviews

The Tokyo Edition, Toranomon

Central Tokyo Tokyo|0.8km from Japan Sake and Shōchū Information Center
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Top rated hotels in Tokyo

Searching for hotels near Japan Sake and Shōchū Information Center? Compare room rates and reviews to find your ideal stay.
The Blossom Hibiya
4.6/5402 Reviews
Ginza
Getting to your room can be a little troublesome as you have to get to the lobby floor before taking a separate lift to your room but the view at the lobby makes up for it. There’s a laundry room on 20 and 24th floor, with an ice machine. Room was relatively bigger than most other hotels of comparative price. The gym is rather basic hence 4 stars for amenities. We tried the breakfast once and quite enjoyed it as they come with many beverage options, sufficient western and Japanese food options. I will still return to this hotel for my future Tokyo trip.
Bnb+ Toranomon
3.5/56 Reviews
Central Tokyo
You can walk to Shinbashi Station in about 10 minutes. The bed and shower were clean and it was saved that there was a dressing room in the shower room. There is also a key locker. The dormitory itself is quite small, there is no place to spread the luggage. Also, the public space is only a small table in front of the elevator. I think you can spend comfortably if you have less luggage.
the b shimbashi toranomon
4.1/579 Reviews
Central Tokyo
It is not a short distance from Shinbashi Station, but it is a short distance. Even from Karasumoriguchi Hibiyaguchi Dochika to the hotel, there are restaurants and it is lively. If you walk straight on the main street, you won't get lost. The hotel is new and clean and the staff are kind. There was no amenities cleansing face lotion emulsion in front of the elevator. There is a toothbrush cotton swab in the room. Pajamas are one-piece type. It was good that there were many outlets in various places. There was also USB. The shower is functional and comfortable. The toilet washbasin is also beautiful. I stayed in triple, but the twin bed was big and good. There was one kind of bread for the morning service, the first day was a croissant and the first day was Mahin. It seems that I have to go early. It was a hotel I wanted to stay again.
Shinbashi Urban Hotel
3.9/553 Reviews
Shinbashi
The staff was kind, polite and I was able to stay well.
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.6/542 Reviews
Central Tokyo
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
Daiwa Roynet Hotel Tokyo Shimbashi
4.4/564 Reviews
Ginza
Very pleasant hotel and a terrific location which is 2 min away from the Shimbashi station. There is a family mart about 20s walk and we love that after we exit Shimbashi, go to family mart buy drinks and head to the hotel within 5 min! Hotel lobby at level 2 is constantly warm. Hotel room is small and we need to be creative in the placement of our luggage on the sofa and the table yet leaving room for the 2 human to move around easily. The toilet door open outward which is a bummer because it takes up space. The bathroom is decent size where both of us can stand inside to do hair or makeup. Overall, this has been a good experience for the price. We stayed for 3 nights and for the price, definitely value for money.

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