Outdated equipment and careless maintenance, taps impossible to use, leaky shower head so half the water doesn't reach you but shoots towards the wall. With two a fork and you have until 6 pm to point out the poor service: then you have to wait until the next day. Did the wifi fail? Who cares maybe we'll tell you something tomorrow or not. Do you send an email? If it's not about money they pester you about during the booking and the days to come (they write to you that if you don't pay everything they won't guarantee you the rate you booked for) you aren't taken into consideration. For three days they "give you a gift" at the price of 295 aud (175€ per night, at the Novotel in Bali 87€) of six 17g sachets of freeze-dried coffee with the sign that nothing else will be given to you. Dirty walls, cobwebs everywhere but they are smart because they take advantage of the presence of Karijini park. Vicini is a joke: 105 km for the west entrance and 126 for the east entrance. If this is Summerstar's policy, I recommend adding the wording Proudly Australian method to the logo. We will definitely be contacting Summerstar as I have 8 other bookings in various areas of WA
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