Xin Yuan Residence Hotel (Tongren High-speed Railway Station)

Facilities: Great Cleanliness: Spotless Environment: The environment is also very good, definitely a recommended hotel. Service: Excellent service, the lady staff was very enthusiastic. I always stay at this hotel.

It offers great value for money, is very close to the subway station, has a decent environment, and offers relatively complete facilities.

It was pretty good. I stayed for four days and the hotel was alright, except there was a barbecue restaurant downstairs, which was a bit noisy at night.

On our first day, the shower leaked into our room. The front desk called a repairman and changed our room. Not a single staff member helped us with our luggage, and no one apologized! There were "No Smoking" signs in the lobby and at the elevator exits, but people were smoking in the lobby and no one stopped them. There were trash cans for smoking right next to the "No Smoking" signs at each elevator entrance! Besides the room, the whole place reeked of secondhand smoke! I really don't know what they were thinking! Either make it clear that the hotel is for smoking, so we can find another place to stay! Don't you think it's contradictory to be so hypocritical?

They started making harassing phone calls after my stay, trying to get me to give them a 5-star review. They're really shameless.

Generally not recommended

The room was not as clean as it was a few years ago. I can't do it due to time constraints.

I have never experienced such a grievance when staying in a hotel. We arrived in the early morning of the 6th on National Day, and the hotel parking lot was full, so we were kicked out by the security guard. When we called the front desk, a woman answered and said to look for it nearby. We walked around and still couldn't find a parking space. I called the front desk for the second time and was answered by a man. We hope that we can help figure out a solution or how to deal with it. After all, when I booked your hotel, I said that parking spaces would be provided. But he actually said: I can't help it, I can't solve it, you can cancel it yourself!!! His attitude is very impatient! I was really shocked on the spot and was so angry that I couldn't speak coherently. Not to mention whether the platform can still be canceled after midnight, I just want to ask, is this some kind of black shop? Can people in the service industry still do this? We traveled in the past, but after booking a hotel, we still have to live on the street? It's so impersonal. Aren't you bullying the guests? You are really talented. You are like this👍 We still stopped on the side of the road. The man was very slow to check in, and the woman was not doing anything. She was counting the change. Brother, I was really anxious to death. We were really tired after driving for a long time. At 7 o'clock the next day, I was called to move the car. I moved up to get ready to sleep for a while, but was called a second time to move the car. I was really tortured to death. We left sadly in the morning, this city did not welcome us.

It is too difficult to issue a ticket. Those who want to issue a ticket should think carefully before doing so.