Holiday Inn Cardiff - North M4, Jct.32

Hotel is being used for the council to house homeless with children. The hotel is absolutely nothing like the images provided for internet purposes. The communal area has severely stained sofas, the hotel rooms have been cleaned to their standard, but toilet was visible with urine, mild and dirt on the carpet and windowsills and extremely rude staff. Although the manager was nice and polite the rest of the staff need to be fired

Rooms damp on ground floor by pool, rude and unhelpful staff and charged parking charges even after proving I had stayed at hotel. On the plus side the location good for commuting, although will never use Holiday Inns again after this experience.

The hotel called me a week before my trip to say they were closing, and offered to help me find another. All hotels were super expensive by then, as the Liam Gallagher concert I was visiting for has obviously sold a lot of rooms. Not sure the exact details, but was told the hotel would be closed until September 2023.

I have recently been told my confirmed reservation is immediately cancelled for “confidential reasons “ as the hotel is closing for 12 months. It will perhaps be full of .. er..alternative residents…. It seems perhaps Holiday Inn has no interest in regular long standing loyal guests . The Hotel chain has shown itself to be completely unreliable and after many years of loyalty which now counts for nothing I will never use this company again.

Used the PUBLIC EV charger but got fined by the hotel as they could not be bothered to put a sign on the EV charger that you will get fined £100 for using it if you do not pay for parking. What a rediculous location for a PUBLIC EV charger. Will not stay at this hotel after they stole from me.

Decent stay in good accommodation with friendly staff. Closest IHG hotel I could find to the airport on this occasion and worked out fairly well. Reasonable evening meal before getting my head down and a fairly simple drive to the airport following morning. Friendly guy on the bar making me feel welcome. Didn’t get chance to use facilities, but all good apart from that. Would stay again.

Holiday Inn Cardiff North was absolutely fantastic. Above and beyond! My new husband and I stayed here after we got married and our other hotel cancelled on us with no notice(!). The Holiday Inn staff were so welcoming and friendly. Our room was spotless and very spacious and we couldn't hear the M4 when the windows were closed. We stayed during a heatwave but it was not a problem because our room had Air Conditioning. The restaurant and bar were also great, meaning we didn't need to drive into Cardiff City centre each day. The hotel wasn't too far from town either, about 20 minutes' drive, or else we could have taken a bus (there's a bus stop right outside) or taxi. Also, this hotel is really near Castle Coch which you can walk to, and is a wonderful day out. Overall, I would recommend the Holiday Inn for a clean, comfortable and welcoming hotel near the city centre.

If it wasn’t for the speed of service in the bar/restaurant then the rating would have been a five. Ideal for business, close to the M4. Good desk space in the bedroom. Staff very friendly. Food just takes ages, even for simple stuff like Pizza - spoils the experience as a solo business traveler.

Overall, this place is fine, but it's disappointing considering it's a Holiday Inn. The decor is very tired and in need of a refresh. There's no lunch available, and the quality of the food is pretty average. However, the staff are friendly and helpful, and the beds were nice and comfy.