Park Hyatt Toronto

Park Hyatt Toronto Reviews

Park Hyatt Toronto

4 Avenue Rd, Old Toronto, Toronto, Ontario, M5R 2E8, CanadaView Hotel Details
Park Hyatt Toronto
Park Hyatt TorontoPark Hyatt TorontoPark Hyatt Toronto
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Park Hyatt Toronto Guest Reviews

4.5/5
Great
113 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(113)
Positive reviews(13)
Reviews with photos/video(1)
Great location(8)
Friendly host(4)
Guest User
Deluxe King Room - High Floor
Stayed in May 2024
Couples
5 review
3.0/5
Posted on Jun 12, 2024
Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
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Anonymous User
2 Queen Beds Room
Stayed in Jan 2025
Family
49 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The room is big and the location is great. I will stay here again next time I come to Toronto.
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Sonyarj
2 Queen Beds Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The staff is very friendly. The location is good. However, there will be noise from the subway passing by. If you are not noise tolerant, you need to be careful.
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Jao1104
Deluxe King Room
Stayed in Aug 2024
Family
12 review
4.0/5
Very Good
Posted on Sep 17, 2024
The hotel rooms are clean and excellent. The staff are attentive and provide small gifts. The location is relatively close to the subway station. The hotel also has a special bus to and from the city center, so it is very convenient to travel to Chinatown.
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Anonymous User
King Room
Stayed in Jul 2024
Family
3 review
3.5/5
Posted on Jul 15, 2024
When I arrived at the hotel, no one helped me with my luggage. Only one employee was busy with valet parking. When I checked in at the front desk, the staff's attitude was also very official. I couldn't say they were indifferent or enthusiastic. My friend and I booked two rooms with our children and were told that they were not on the same floor. We needed to pay extra to upgrade to be arranged on the same floor. There was no sense of parent-child friendliness. Overall, it lacked the service quality that Park Hyatt should have. The room was not spacious, the corridor at the entrance was narrow, the sound insulation was average, the refrigerator was very noisy, and the sound of the subway passing by could be heard. The bar view on the 17th floor was good, and the cocktails were unique and delicious. The location was very convenient, and there was a famous brand street and museum just outside.
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Rico9
King Room
Stayed in Mar 2024
Couples
11 review
4.2/5
Very Good
Posted on May 2, 2024
It is just average for this price. Later, I went to the hotel to upgrade to a suite. The original room was too small and ordinary. I couldn't see the luxury of Park Hyatt. The only thing I can say is that the toiletries brand is Lelabo. But the upgraded suite is more cost-effective. The living room, study, powder room and two toilets are naturally separated. The layout is very good.
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Guest User
Deluxe King Room
Stayed in Jul 2023
Other
75 review
5.0/5
Outstanding
Posted on Jul 24, 2023
Park Hyatt Hotel is located in the center of the city. It is very convenient to travel around. There are many kinds of meals around, and there are also many large department stores. The hotel is an old international chain hotel. The service is very good. There is a Chinese reception service. The room facilities are very new. There is a tourist bar on the 17th floor, where you can enjoy downtown Toronto.
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6/16
xzf3777
King Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Not bad Hygiene: Moderate Facilities: almost none Service: almost none
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Guest User
Deluxe King Room
Stayed in Aug 2023
Couples
7 review
4.5/5
Great
Posted on Aug 10, 2023
The location is incomparably excellent, the staff are very polite and enthusiastic, and as a "clean freak", I am also very satisfied with the hygiene. There are two disadvantages: the subway in this room is too noisy, and there is a subway passing through the underground every few minutes, which is very noisy! The shower water in the bathroom is too small, which is very uncomfortable. Therefore, if I come again, I will definitely not choose *** and similar rooms.
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Guest User
Accessible King Room With Shower
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 14, 2023
The room facilities are very good and the service is in place!
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Guest User
King Room
Stayed in Jul 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Very good experience, the location is great, you can go shopping just downstairs!
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Yashu
Deluxe King Room - High Floor
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The location is particularly good
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