Sonder the Beverley

Everything was good apart from mold being in the shower caulking

One of the worst "hotels" I've stayed in. Part of this is the room itself and part is the business model. Both are bad. THE ROOM: Tiny cramped space, with furniture gone a bit shabby. The design looks snappy in photographs but the room is not. The window behind the bed in the photos is made of glass, but opens onto a tiny light shaft (maybe eight inches deep and extending several floors up before it opens out... to the sky?). It was like a hip prison cell!! The furniture in the room did not allow for any decent writing/work space. I ended up having to get into bed to edit the things I was presenting at my conference. THE OUTER SPACES: Entry and hallway had a tenement vibe to them. There is no front desk or lobby--you come right off the street into a grey linoleum stair that felt like the fire stair at a warehouse. THE BUSINESS MODEL: I'm going to guess that Sonder is an example of a business that adopted a no-touch model during the pandemic and then never went back to a live-service model. And I get it--they're probably saving a lot of money that way. But it doesn't feel good to be the customer in this model, and I don't really think they're passing along the savings to us. There is no front desk, which makes the place feel unsafe and abandoned. There is an app and a telephone number, but these don't really make a human being feel welcomed. There is also no housekeeping--when I called in the middle of my four day to see about maybe getting some new towels and a fresh supply of in-room coffee the clerk (seemingly in some headquarters in some other city) seemed to think this was an odd request, put me on hold for about ten minutes, and then returned to the phone to tell me that these requests usually need to be made 24 hours in advance and that there was a cost associated with it. The cost turned out to be $62 (Canadian, but still!). I was appalled. In sum: Lousy room, lousy "service" and though not super expensive, not at all cheap either. I will NEVER stay in a Sonder again.

Clean and quiet. Too small, we didn’t realize how tiny the room was. However, we got used to it.

The room was exceptional small. It was so small that we left the accommodations and went to another hotel during the night and forfeited the second night at this facility

Everything settled in very well after initial difficulty with entry keypad. Thankfully, Elena (?) came to the entrance to help me. Kyle has to help me understand the workings of the TV with it's disappointing menu. Shower floor is a fall risk without a grab bar or a rough patch to stand on. Very slippery. Great area. Enjoy the Nespresso and tea selection.

The area was nice, close to transit options and restaurants. The room itself was quite small but alright for traveling alone, I wouldn’t recommend if you’re traveling with a family. With the size of the room, the tv was mounted from the ceiling and not the wall, which was very uncomfortable to use as you had to crank your head upward from the bed, and I hit my head off it a few times as I’m a tall person. This was my first time using Sonder, and I would again with different expectations- I was not a fan of the contactless interface because at first the app wasn’t sending the 4 digit code and the agent made me feel like I wouldn’t have a room when I arrived. After signing out and back into the app my reservation appeared in the app and everything else was fine. One simple code to get through the main door and my room.

The room itself is beautiful. We had the queen room which overlooked Queen street. Plenty of room and space. The bathroom was big but no bathtub. The water system took a while to heat up and sometimes it didn’t at all which was not ideal in winter! There was someone staying in the room above us and they would make a lot of noise around 10pm-12am which was a nuisance but other than that we hardly heard them. Extra amenities such as towels, shampoo etc was available on another floor as no room service.

I stayed at Sonders the Beverley for three nights for attending a conference at a nearby hotel. The hotel is easily walkable from the Osgood subway station, and I enjoyed the dining options and accessibility around the place. That said, I felt that for $300 per night, the place is overpriced and understaffed. When the toilet in my room stopped working one morning, I was first told that I may get some assistance with it the next morning!!! And good luck for the whole day! It took multiple calls and requests for them to expedite service for this untenable situation. Customer service is slow and getting service is even slower! This 'alternative' accommodation is a good idea in theory, but for the price you pay, it can be a real stinky headache if things go wrong.

Me and my sister were from the states and we drove to Canada and realized we couldn’t drive back home everyday . We just looked up hotels in the area on ******* and Sonder was one of the closet and most reasonably price .At first I was a little scared to book through ******* so I called Sonder over the phone and the price was muchh higher so I just went ahead and booked . Automatically they sent instructions how to navigate the app even though it was contactless it was so easy and reassuring to find a hotel so quick and easy . The hotel room was nice the rooftop bar was perfect at night and it was in such a centralized location . I wonder recommended Sonder again & again