Sonder the Slate

I recently stayed at Sonder The Slate and can only give it a 1-star review. The overall stay was just okay and definitely not worth the price due to their abhorrent customer service. Upon arrival, my booked loft room wasn't available, and they moved me to a basic room. I contacted support through the chat function on their app. When I explained, this was not the room that I booked and would like to be put in the room I booked, she stated she wasn't able to do that. When I then asked to be compensated for the price difference, the agent insisted that they were the same price, so they wouldn't have provide me with any refund. I had to prove otherwise with receipts, as I had booked a coworker into one of their regular room for the same days. Only then did she change her tune and admit their was a price difference but refused to reimburse me because she said, and I quote "it wasn’t that much of a difference." Frustrated, I requested to cancel and get a refund to find another place to stay, to which she said no, I had to stay in that room. Eventually, I called customer service and spoke to a nice gentleman on the phone, and thankfully, the new agent immediately apologized and agreed to fully reimburse me due to their error and the unavailability of the loft room I originally booked. While the stay was manageable, the initial customer service experience left a horrible taste. I won't be returning, nor will I book my colleagues or recommend this place to anyone in the future

I had a pleasant stay here and would definitely be back.

The area was great with an AWESOME pizza place just across the road and a quaint little bar right beside the front entrance. It was within walking distance of the Art Gallery, Scotiabank Theater and Union Station which was pivotal to our trip. Checking in was a little more complicated than I would have liked but after we were able to get in everything was smooth from there.

Need more power outlet.

Great property in a great location! Very modern layout. We had number 703, ‘The Penthouse floor. Floor to ceiling window wall on both floors, a frosted glass bathroom, and glass along the stairway. A LOT of glass. It was very windy and sub-zero on our three days there, so there was a significant draft problem. A bit of advice: bring your own cutlery, perhaps some plates, reusable cups, and perhaps a trash bag if you will be there for more than a day and night.

Once you’re in it’s beautiful. Getting there was a nightmare driving. Best to take transit and don’t worry about a vehicle.

We enjoyed the walk-able location to our venues for the weekend. The property itself left something to be desired. We could hear our neighbours through the walls. There were no extra linens and when we asked the cleaning lady we were told no. The room has drywall cracking, ceiling tiles falling down and lightbulbs that need replacing in very dark areas of the room. Bathroom doors were almost too heavy to open. Floors and carpets needed a good cleaning, our socks were filthy after 1 night of walking around. There were no extra bed linens for the pull out couch. Full size Kitchen was spacious and well stocked with plates, cups, kettle, etc. which allowed us to bring some of our food to save on costs.

This was by far the most beautiful room I have ever stayed in. Clean, modern, and surprisingly quiet. We will be coming back!