Metropolis Loft - CN Tower

Stayed at Metropolis Loft (CN Tower area) from June 1–4, 2026. Pros: 1. Excellent location, within walking distance of the CN Tower, waterfront, Toronto Islands ferry terminal, restaurants, clubs, and public transportation. 2. Quiet apartment with a beautiful CN Tower view from the windows. 3. Comfortable stay overall and easy access to major attractions. Cons: 1. No clear check-in instructions were provided before arrival. I had to call the owner to find out that check-in was at the office located at 300 Front Street West. 2. The unit number was not provided after booking, and the front desk could not assist because they did not have the information. I had to contact the owner again to obtain the unit details. 3. A security deposit was requested through a separate link only after arrival, although this requirement was not clearly communicated during the booking process. 4. I arrived about an hour before check-in and was informed that early access would cost an additional $39 per hour. 5. Although the room was clean, the sofa cushions, pillows, and some kitchen plates were in poor condition and should have been replaced before guest arrival. 6. No bathroom slippers were provided, toiletries were very basic, and the same liquid soap appeared to be used for both bathing and dishwashing. 7. New cushions and plates were provided the next day after I reported the issues. While I appreciate the response, guests should not have to identify and report such basic problems. 8. There is no luggage storage facility available after checkout, which can be inconvenient for guests with later flights. 9. Several services seemed to involve additional charges while some basic hospitality standards were missing. Overall, the location is the biggest advantage of this property and the CN Tower view is impressive. However, the check-in process, communication, apartment maintenance, and guest services need improvement to provide a smoother and more professional experience. My advice to the owner is to improve communication, provide complete check-in information before arrival, maintain the apartment to a higher standard, and focus on preventing issues before guests arrive rather than addressing them after complaints.

Nice place. Easy to access. Located in center

This was the perfect place! Conveniently located in the downtown Toronto area - easily accessible, clean, and comfortable stay.

Clean room. Simple, easy to understand process. Perfect location for those visiting for sports event, or need Union Station access.

We paid for a balcony and we didn’t get one! We were given apartment 1218, which doesn't have a balcony. We would like to get a loan. The stove doesn't work. We don't have a breakfast table. We don't have any information on how to pick up the key at 300 Front Street. We are Not SATISFIED! 

There was a bug in the bed not enough towels and the picture was nothing like the description. It also was not in the CN tower like they portray it and the directions to get into the place were awful not easy at all. The hotel offered nothing with the bug in the bed even after reaching out to them. They then tried to say the issue was resolved when it wasn’t.

One of the elevators was out of work. And we waited for the elevators for more than 15 minutes.