We’ve had an amazing time at Hotel Ocean House. We visited for my wife’s birthday (our fourth stay) and the Guest Experience team helped me set up a surprise treat of Champagne and patisserie, and book out the Balinese beds at the rooftop pool, before we arrived at the hotel. The Bali beds were lovely and service was impeccable. We didn’t catch the name of the member of staff tending to the rooftop pool during our visit - but it was on Monday 20th May, he was fair haired and had a beard. Thank you for your great service. As an extra treat, the team even organised a birthday cake and sparkling wine after we had returned to our room after the visit to the rooftop pool on my wife’s birthday (Thank you Claudia Romero for organising). All the entertainment staff are super friendly and always happy to help. Thanks to Pablo for the workout with the pool bikes! Last but not least, all the waiting and bar staff were so friendly but a special mention to Juan Carlos (J.C) for being so attentive, lovely drinks and overall positive energy that transforms a trip to a great hotel into an amazing holiday. Thank you Hotel Ocean House Team!