Río Serrano Hotel + Spa
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Torres del Paine
Río Serrano Hotel + Spa
Health Protected
#1 of Scenic Hotels in XII Region of Magallanes and Chilean Antarctica
Patagonia, Torres de Paine, Magallanes y la Antártica, Torres del Paine, XII Region of Magallanes and Chilean Antarctica 6170000, Chile
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Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This upscale hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.Show More
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4.1/5Very Good·Location: 4.4
All 98 Reviews
Surroundings
Landmarks: Camping Río Serrano - Caja Los Andes
(880m)
Landmarks: Acceso serrano parque torres del paine
(1.9 km)
Landmarks: Mirador Cuernos Del Paine
(5.1 km)
Map
Rooms
Guest Reviews
Policies
9
Standard Plus Room
1 King bed or 2 Single bed
28m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
8
Standard twin Room
2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Check Availability
8
Standard king Room
1 King bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Stair-Free Property Entrance
Check Availability
15
Superior king Room
1 King bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Daily Housekeeping
In-room Wi-Fi
Stair-Free Property Entrance
Check Availability
8
Standard Room
1 King bed or 2 Single bed
24m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private Bath
Minibar
Private Toilet
Hair Conditioner
Check Availability
14
Superior Room
1 King bed or 2 Single bed
32m² | Floor: 1-2-3
Has window
Free Wi-Fi
Non-smoking
Private Bath
Minibar
Private Toilet
Hair Conditioner
Check Availability
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Guest Reviews(98)
4.1/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4.4
- Service4.1
Jasin Lina
April 2, 2024
I believe that the hotel is excellent, that's why I booked. But I didn't stay because I fall down in tores del paine and broke my wrist.
I can't call hotel in my pain and no signal as well.
So I hope the management would make a refund on my booking..at least 50% I would appreciate because I have to book another hotel near Punta Arenas hospital.
If management needs documents to support this report I will email privately
Thank you
ZSonng.
March 31, 2024
房間一般。服務人員職業假笑。the massif的day trip還不錯！同時推薦旁邊的pampa lodge 比較温馨但是吃的沒有rio好。
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GUSTAVO
March 24, 2024
Hotel bem localizado próximo a entrada do parque nacional Torres del Pine. Destaque para os quartos que oferecem vista para os maciços de Torre del Pine. Um quadro pela janela do quarto. Destaque para o SPA e piscina é muito boa para descansar e relaxar ao final do dia.
Café da manhã bom, mas não excelente. Restaurante e bar com boas opções de menu ala carte. Carta de vinhos muito fraca para o preço do hotel e dos pratos. Ainda lembrando que o Chile é um país com tantas opções de boas vinícolas.
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Deanybojue
February 22, 2024
環境：酒店位於百內公園入口處，去景點交通方便。望出去就是山景很漂亮。
設施：有泳池，SPA，臨時還沒約上。
智利的酒店是沒有熱水壺的（和阿根廷不同），房間也沒有水，要方便衹能喝自來水……
旅行社也在酒店裡，訂項目方便，用車較貴。
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Xiumu🌋🌋🌋
January 20, 2024
設施不齊全，衞生不合格，一開始的房間裏面一股油漆味，後面換了房間好多了。不建議住標準房，一樓的沒風景還人來人往的。酒店lobby環境不錯，周邊很荒蕪。服務可以。
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Xiumu🌋🌋🌋
January 20, 2024
設施很簡陋，房間裏面電視和熱水壺都沒有，衞生條件也不好，像是國內三星半的標準吧，很老很陳舊的感覺，是白人老年人喜歡的那種風格，高級房是浴缸，不乾淨。服務還可以。值得説的就是酒店的風景，住在高級房風景很漂亮。酒店的地理位置不好，離百內國家公園開過去也要1個多小時，離機場附近的鎮子也要一個多小時，前不着村後不着店，這個價格真的不是很值，不如要麼就住百內裏面，要麼就住鎮上報一日遊的團。3k多的房間住出1k的感覺。如果大家一定要住這個酒店的話，建議自駕前往，不然打車200美金而且什麼司機願意拉。
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Anonymous User
January 19, 2024
住了不到一週，感覺隔天就會有新問題發生，要麼是價格先斬後奏，要麼是淋浴設施出問題，硬件軟件每一個能跟得上，出了問題還沒有解決問題的能力。服務態度呢就更呵呵了，誰去誰知道。🤷
我遇上幾個美國客人，他們也都在投訴酒店的各種問題，還在抱怨酒店房價和所提供的服務質量天差地別。看來也不止是我有悲慘遭遇。
怎麼説呢，這個價格就定了這麼個酒店，實實在在當了回冤大頭。
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Guest User
January 1, 2024
酒店距離百內國家公園的南門很近，坐在酒店可以看到周圍的雪山冰川。服務態度不錯，餐食也很豐富。酒店周圍養了很多馬，停車場裏到處都是馬糞，進酒店的路與百內周圍的公路一樣，都是搓板路，與酒店的規格不配
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Lau
December 28, 2023
hotel is big, so you are constantly surrounded by guests and do not have a feel like you’re in a remote location. Very strict and inflexible dining hours - you have to book for dinner at a certain time and if you miss it, staff are inflexible with changing the time even though there are lots of availability at the hotel restaurant.
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property 3 days in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2001
- Renovated: 2019
- Number of Rooms: 211
Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. This upscale hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.