Central Holborn Apartments

Brilliant location, better than most with parking and room access. The front desk were amazing helping with a late check in. The room itself was neglected. The walls were badly marked with some areas having pieces taken out of the wall, the bathroom wasn’t cleaned as it should be, rust and build up on the shower screen, sill below window still had dirt marks. Carpets were badly stained and some of the lighting wasn’t working.

Great 1 bedroom apartments , friendly and accommodating staff

​We booked a two-week stay at Holborn Apartments through our company’s corporate booking system. However, we had to leave after just a few nights. While the apartment had tiny ants everywhere from the first night—I noticed them everywhere, crawling through the bedrooms, all over the kitchen, and all over the bathroom counters and walls to the point where they appeared to be nesting—we could have managed the pest issue. The sole reason we cut our stay short and left was the completely unacceptable conduct of a front-of-house staff member. Unfortunately I don’t think TripAdvisor allows me to name the person but I hope the company looks into this. ​Management limits cleaning to once every seven days. When I repeatedly asked for basic tools—like a dustpan and brush—to keep on top of the cleanliness myself for my one-year-old, my requests were ignored. By Sunday, I noticed that this was actually a severe ant problem and not just one or two ants so I called for assistance as I was scared of just how many I saw on that morning in the bathroom. Before I could even finish explaining the situation, the staff member rudely stated it wasn’t an emergency and abruptly hung up the phone on me mid-sentence. It was so incredibly rude! (Later that day, I spoke to a helpful colleague who was understanding and agreed to arrange pest control for Monday, proving the issue could have been handled professionally). ​On Monday morning, I asked again for a dustpan and brush, and raised a reasonable concern that a strict 7-day cleaning policy is highly problematic when an apartment has an active ant problem. Instead of listening, the employee became defensive, heightened and irate. He was shouting at me with my baby present, and I had to call my husband to listen as I was shocked he was actually raising his voice, pointing his finger, towering behind the counter. Insulting me. He actively tried to blame and shame me for the ant problem, claiming it was my fault! We had been on the property for less than three days and had only cooked a single time; it is a biological impossibility for a guest to establish a widespread, nesting ant problem in that timeframe. Furthermore, public reviews for this property dating as far back as 2018 explicitly mention this ongoing ant problem and hygiene issues, which completely backs up what we experienced. Attempting to scapegoat a guest for a long-standing, structural pest problem is a disgusting, manipulative tactic, and I refuse to be gaslit over their own maintenance failures. ​In a fit of rage and a total inability to manage emotions, he even unprofessionally told me what his colleague said about me and my baby behind my back! He was trying to shut me down and demean me. (I spoke with that colleague later that day, and she was very kind, understanding & apologetic she clarified what she said and she looked horrified that he had betrayed her confidence and went that low) ​He aggressively shouted, "this is not a hotel," and physically

Room description was it sleeps 3 but only slept 2 Sofa was not a pullout for child & was very small couch

Disappointing. The bed only had a sheet on it, for someone like me that struggles without a blanket and not a single one available sleeping was a struggle. The TV - only a tiny 32inch. Could it be spared? I probably won’t stay here again. There’s is better value for similar money in Townsville

I have used the Holburn previously many times over the past 10 years. That is why I booked there this trip. I was really disappointed. The property is now very tired looking and in need of a complete refurbishment. My apartment had many cockroaches running around the unit so I had no choice but to put all food etc in the fridge at all times. Thank goodness there were cafes and eateries nearby. The reception staff seemed to keep strange irregular hours, so connecting with them was difficult. Also, read their cancellation policy. They do not refund. Overall, I would not stay there again as it wasn't a pleasant stay.

Room was very different to the photos in booking: shared entrance door with another room. Tiny room compared to room in photos- no patio or lounge, just a bed.

I’ve stayed at this hotel twice before and always had a wonderful experience, which is why I chose to return. As expected, the staff were friendly, the atmosphere was lovely, and everything started off just as enjoyable as my previous stays. Unfortunately, this visit took a turn when we discovered bed bugs in one of our beds. It was upsetting and definitely not what we expected, especially given how positive our past experiences had been. Aside from this incident, the stay itself was great — but the bed bugs really impacted our overall comfort. I truly hope this was an isolated issue, as I’ve always liked this hotel. I’d consider staying again in the future if this concern is addressed, because every other part of our stay was wonderful.