Great Wolf Lodge Traverse City

Weather was not amazing, but you didn't have to leave the building for anything. Everyone was friendly willing to help. Clean clean clean! Grand kids love the water park. Magic quest is in need of some serious updating. Took two days to get the wand to work to complete the quest. As much as folks like to play this game and sink a ton of money to play it, it seems like the company can invest in new technology.

We drove from Ohio expecting fun but were surprised by unstoppable excitement. The moment you arrive the welcome desk was splendid to indicate all the steps to enjoy and become a new member of the pack of wolves The morning was enjoyed with a delicious buffet with limited options but great flavor, and once bellies were full and rested we couldn’t have imagined that jumping in and out of the water would not get us tired. And the late night disco fever for kids was unbeatable. Three magical days went by flying and it was time to get out of the water and leave the pack for future… soon enough… new visit

The first night was OK. We arrived a little late. The2nd day we had house keeping opening up are door after we told them prior we didn't want to be disturbed. Then at the water park area there was a child unattended in the adult section. No one cared. Then that night are t.v wasn't working. Called front desk pretty much told us we were screwed until tomorrow. Thankfully we finally got it to connect. Then in the morning housekeeping was going down are hall way at 9a.m yelling HOUSEKEEPING, Remind u checkout is at 11 a.m . When we spoke to the manager Erin she was friendly and nice and took $50 off our room. But $50 for a 3 day stay and had problems each just didn't seem right. I recommend that u go somewhere else for a family getaway this placed looks good and has a lot to offer but in my opinion they could run it along better. I don't usually write reviews but we spent a lot of money for along weekend to not enjoy are selfs . Stay away spend your money somewhere were they care about there visitors!!!

Cash is not accepted. Teens could not visit the arcade, bowling alley, or even the gift shop without taking a credit card. You can buy a loadable debit card, but risk having unspent money. Our daughter brought her own money, but nope, still had to treat her as a baby and walk her around.

It’s always clean and a nice stay.

We just got back into town after spending one night at this resort. We checked in on 12/26. It was our first ever visit with two very excited daughters, ages 4 and 6. We have long wanted to visit this place and now that it’s all said and done, I doubt we will be back. Ultimately, this place screams potential. It SHOULD be fun, but the customer service fails across the board. While you can’t get into your room until 4pm, you can arrive early and use the water park. We did, got there about 2pm, and were told we could rent a cabana for $300 for the rest of the day. We decided why not and got it. I’ve rented cabanas at numerous hotels / resorts - this is the first time no one checks in on you, no one provided any type of service, no one even verifies if you are supposed to be there. Ordering food from the restaurant via app, then having to go pick it up, while the staff at the restaurant says nothing to you, not even if your food is ready, should have been the first sign things were not up to par. On top of that, we were billed full price for the cabana after being told it would be $300 - we will be calling them first thing in the morning to get that corrected. The water park has cool slides my 6 yr old and I really enjoyed, but there’s just too many people, and too few workers, to keep things in order. It’s just a mass of kids running around, cutting lines, jumping in the pool, with no one there to help keep things in order. Shame on the parents for sure, but additional workers could help immensely. The dressing room / bathrooms in the water park were not clean. Again, more workers could help keep things in order. We paid for the brunch package - when we went through the line, the fresh fruit and eggs were completely empty. They did eventually refill these, but it was roughly 10 kin after we went through the buffet line. At the end of the day, I was there for 22 hours or so - checked in about 2pm yesterday, left at 12:30 today. My total cost of this stay is staggering considering everything that adds up - not to mention what I paid at Build a Bear and the arcade. If you are interested in giving this place a shot, think long and hard if you want to deal with some pretty poor customer service. I hear there’s an excellent alternative in Ohio.

During 2020 I been to great wolf lodge during the pandemic and I loved at great wolf lodge i swim there I went bowling there two it was so fun i also saw the wolf reading a book at great wolf lodge i also took a picture with him i cant find the picture but for real I met him I rate this a 4 out of 5 I loved it

Enjoyable

Fun place to break up the Traverse City experience and give the kids a fun place to play after being out and about all afternoon.