Kanopée Village

I stayed with my family in the cottage one night for 255 euro. They asked us to clean the room and took deposit 90 euro in addition. Cottage was old and dirty. The floor was so noisy, rain water enters from door although it was locked, there was disposable bed sheet which was terrible to sleep on. When we checked out we made beds, washed dishes and separated garbage. There was no clear instruction how far we should clean it, so I thought it should be enough. The staff did not check the room, just took the key. But later on, they returned me only 40 euro, which they took 49 euro for not cleaning the cottage. The staff service was too rude. Do not waste your time and money here. Very expensive but nothing for service. Even for wifi you should pay.

Owners trying to catch our guests at every opportunity. When we booked we were excited by the lovely photos on the website and *********** of the mobile homes. When we arrived we realised it was all a facade. I highly recommend against staying here. A few of the issues: - zero basic amenities - no dishwasher tablet, no toilet roll, no washing utensils for kitchen, no bin bags. Nothing at all. You must buy everything at the campsite shop which over charges by many times. - no aircon - we knew about this but we didn’t realise they didn’t even provide fans (it was 35 degrees). - €33 euros to rent 2 towels - for one night! Unbelievable and the added insult that the towel is the size of a kids towel. - hugely over priced - we paid €260, plus a €100 security deposit plus the towel and bed sheet rental so it was basically €320 - that’s the same as a 5 star hotel that is about a 5 minute drive away! - cleaning - when we checked out we asked about the security deposit. We were told WE had to clean the entire mobile home, floors, windows, basins, showers, toilets - but there were no cleaning products, no clothes and no brush! In short it’s one of the worst stays we have ever had and the deep insult to be charged €260, to be completely mis-sold, to be caught out by the owners at every single opportunity to make money. If you’re caravaning then maybe I get it - you always bring your own stuff. But when you’re driving, stopping over one night or two, when on earth you would have any of these items, why you would even consider (in hindsight) stopping here is beyond me! I would avoid completely.

We arrived at this campsite after a long drive from the uk with a very excited 10 year old mostly looking forward to the pool and slides, this was not to be. We booked our stay through campsited which clearly stated that there was pools, slides, bar, restaurants and more .. there were NONE! We were told that the pool had shut down 3 months ago but campsited and other sites are still showing pictures of this included. We arrived in a Motorhome and first call was to fill up with fresh water in the onboard tank, we asked were this was twice but still couldn’t find it, finally a member of staff took us to the clean water fill up only to find that it was the hose that you use to clean out portable toilets and was filthy and not acceptable to use for drinking water. There were 3 toilet areas but one was closed and the one nearest to us only had one working toilet. We were told that instead of the pools there was a bouncy castle area to use instead (not quite the same!) The manger wasn’t helpful to start with and said we had to contact campsited which we did.. and to date still had no response from them, absolutely disgusted with them. In the end the manger reluctantly gave us 2 of our 3 nights money back and we moved on. It was in a nice area but was just not what we had booked and expected.