Los Laureles

This is the 3rd time we have visited the Villa and it has been without a doubt the best experience. We were received with a very delicious welcome cocktail, called Laurel. Our congratulations to the bartender of the Lobby Bar. The director was very attentive and helpful and what can we say about Tayneris , head of reception, who, together with her team, always try to please our requests. Very dynamic and affable. Thank you always. This time I give them a 5 since the cleaning service improved a lot and the waitress even made a nice arrangement on the bed. Our thanks to her. The pool was very clean, this time I enjoyed it because there were no day trips. We were only guests, luckily. We will continue to visit them whenever we can. They are already part of our family. Please continue to pay attention to all the details so that you continue to provide an increasingly better service. Thanks for everything.

We are here for two nights and it is a nice villa. The room they assigned us is very nice, but lacks lighting. Only one lamp in the bathroom and one in the bedroom. The most negative thing is that the cleaning leaves a lot to be desired. The yellow-stained toilet bowl would be resolved, I would say, by swiping a swab with chlorine and detergent. If I had had it, I would have done it myself, the bathtub was dirty, and Everything in general had remains from previous clients, which denotes superficiality and little sense of ownership of who does the work and who must supervise it as well. Today, for example, the waitress doesn't even come by here to sweep. I don't know if it's part of it. of the existing system, but I think it is incorrect. At Reception, very good trea**ent upon arrival. Special thanks to the reception manager for her management. Yes, I would recommend looking after the services, especially this one about cleaning because we are letting such a beautiful facility go to waste, which is being remodeled due to neglect, which over time becomes a car, etc. And another point against is that they access There are many days out every day and it is impossible to be in the pool. We do other types of tourism and go out to Trinidad, Ancon, etc., but I think that for those who are going to clearly enjoy the facility, it is annoying to have to wait in lines and see how they can access to a sun lounger due to the number of people who arrive daily. I think they should review this issue. But I repeat, the installation is very beautiful and pleasant. Just do not neglect to maintain and improve what has been achieved.

The hotel is full of excursions, occupying the space of areas enjoyed by the staying families, the gastronomic offers are very limited, having to look for complements to the service outside the hotel.