Thon Hotel Polar

a little small room

Nice large room with space to put our clothes. It was nice to have a safe. The large light by the door was not working when we arrived on the Saturday afternoon so I reported it to reception. The room was obviously not checked properly beforehand to check everything was working and correct. On the Monday we had the do not disturb sign on the door as was not well. Tuesday maintenance said they had fixed it but it still was not working. I was not sure why maintenance lied about fixing the light when they didn’t. Wednesday it was fixed but only went on if the light by the bed was switched on. We put the towels in the correct place on Tuesday to be changed and they never got replaced so I had to ask reception to change them. Thursday a pillowcase was left on the settee and no clean one put on the pillow that was left on the floor. The bathroom was set at 30 degrees which was very uncomfortable. The only place to plug the kettle in was either crawling on the floor to the plug under the table or balancing the kettle on the round pouffe by the bed. A health and safety hazard. I had to ask for more hangers as there were only 7. We were there for a week. The road noise was very loud 24/7 as the windows do not lessen any noise plus the cars have the winter tyres on which are louder anyway. Had to wear ear plugs but still got woken up every night by the noise. The buffet breakfast was very nice.

Excellent breakfast - wide variety and good quality

We ask for a room with a view as it was our daughter's 1st bday. We've got a room on the 2nd floor even though there are 6 which is a shame. There were lots of hair left in the shower floor but otherwise room was clean. It's a bit dated, clearly a cheaper Tromso hotel. We stayed in thor svolvaer before thor Tromso and had much better experience.

Nettes Hotel

Excelent location. Very good breakfast. Very good service. Our room was quite dirty. Problem fixed after we reported it.