Scandic Nidelven

Hi. I've reviewed the hotel via TripAdvisor. Thank you and Cheers.

Yes the food is really good at this hotel and it was not our first time there but the quality of the hotel and the staff at the reception is going really low. The first room we got, there was a number two in the toilet!!! We told the reception and instead of giving us another bedroom, she said "we can send the cleaner staff". No go for us. We did change room and the one we got had only one bed side lamp, no fridge while there was supposed to be one and no temperature control. At 23:00 they stopped the AC and there is no air circulation in the room. We called the first evening and the suggestion was to turn off the heater (of course we did not think of that before!! Come on ), open the window or they can send us a fan to put in the window. Open a window on a Saturday evening was really really noisy, we had to choose between the noise or having no air into the bedroom. We did not sleep well. They 2 other nights were not better. We could had complained more or change hotel but when you booked for three nights you don't want to deal with those kinds of annoying issues. When we check out, they told us that they were refurbishing rooms and this is why it was missing some element in the room. Why are you not telling that on your website, why are you not offering better price while you are refurbishing? Some girls at the reception should be taught how to deal with this kind of situation, having an arrogant girl telling you "we can send the cleaner staff" instead of apologising and immediately offering another room. No one likes to see a number two in his toilet, even worst if it is at the hotel and the room was supposed to be clean and ready for the next customer.

Decent hotel with good amenities but very poor room design. There are no sockets within reach of the bed, nor any light switches other than beside the door. No clock either. If you need to get up during the night, good luck checking the time with your phone charging on the other side of the room or finding the bathroom. This is far below the standard I expect of the Scandic brand.

This hotel is in a perfect location for touring the city. Close to restaurants and spots of interest, it has an inviting lobby and helpful staff. Rooms are clean, compact and basic, but fine for short stays. Breakfast, as promised by advertising, was over the top. It’s hard to imagine not being happy with the vast array of choices on offer.