Best Western Plus Vancouver Mall Dr. Hotel Suites

I stay for tonight and they I haven't changed the bad sheet.The pool had mold

BED BUGS!!!

the staff were very professional and friendly, the room was clean and spacious. Breakfast was good always good to have a hot breakfast. the swimming pool and hot tub were nice and clean. definitely will be staying there again.

Upon arrival my refrigerator was leaking and dripping on the floor. Also my tv did not work the majority of the time. When I went to the desk to ask about this the first time I was told it was just a few of the rooms and a technician was going to be fixing it. The front desk clerk did not look as if he even cared about the issue. He was eating the entire time. He was not professional looking nor acted in any professional manner. When I went down a 2nd time a couple days later and ask “what are we going to do about the TV issue is there another room I can be switched to with a functioning tv?” He immediately said “why are you coming at me I’m just a human, do you want to get kicked out?” At no point did I raise my voice just asked what he was going to do. I realize I am an over 6’ man but a professional hotel manager would tried to fix a situation not cowardly freak out like a child. Also, he was again eating at your front desk. The general manager called me and stated that there were witnesses to my so called aggressive behavior, this is untrue. I’m sure you have cameras and I would hope you could pull the footage and see that your employee is not fit for this kind of position. I travel for a living, 26 weeks out 52 a year. I am a Diamond Platinum member of Best Western and I can honestly say this hotel has been the worst I have ever encountered, and for this I spent almost $1700. Train your employees on customer service

We had an amazing 2 night stay here for my daughter’s volleyball tournament. The staff were incredibly helpful, especially the amazing ladies who cooked up and set up the breakfast area as well as the maids. The maintenance/janitor guy was great too! Thank you so much for your kindness and beautiful smiles. You guys deserve a raise and a promotion! I pray and hope Best Western treats you well because you all deserve it!!! Thank you again and again! I highly recommend this place, specifically due to the amazing customer service from the receptionist to the janitors, maids and breakfast service members.

The staff was super friendly

One of the nicest hotels we have stayed in. VERY clean rooms and lobby . VERY quiet rooms even with a freeway near. EXCELLENT full breakfast with clean tables and nice food presentation . TOP NOTCH staff. The only issue was a non-working telephone in the room.

Very dirty old smelly room..broken chipped furniture...I travel a lot, this is the worst room. Best Western lost our business

Me and my family stayed here for my son’s travel ball tournament. The property was great and in close in proximity to the mall, food and other amenities l