Homewood Suites by Hilton Detroit - Troy

Room was not clean, no other rooms available had to seek another hotel.

I'll start by saying the property has undergone recent renovations since my stay in November 2023. Although, renovations can only go so far. If there continues to be no accountability for Housekeeping to "properly clean" the rooms, after renovations, you'll have a room with new furniture, carpet, and fixtures that's dirty. Below is a copy of the initial email (edited for brevity and clarification) I sent to the Hotel's GM ...3 days after check-in. As mentioned, I would like to bring a few issues to your attention...... ...issues, I find concerning, especially for a Hilton-branded hotel. First, I'd like to compliment you and your staff, everyone has been very professional and helpful in every way, including politely listening to my concerns. Secondly, I'd like to admit, I'm kind of picky. When I checked in, and examined the different areas of the suite, including the kitchen. I opened the fridge door and immediately noticed the candy wrapper on the floor and upon further inspection, the trash in the corner ( see photo). I notified Joe at the front desk who apologized and indicated he would have housekeeping address this right away. Unfortunately, after leaving my room for over an hour, I returned to find housekeeping had not addressed the issue and had gone for the day. I also discovered other areas of concern. I advised Joe, and he apologized and also offered me a new room, which I declined because there were no other available rooms on the top floor. The other issues involve the telephone (by the way, the desk phone doesn't appear to work) receivers ( see photos). As you can see from the photos, they were both filthy. Further evidence of how filthy they were can be seen in the photos of the paper towel I used to clean them. Then there's the issue of the holes on both sides of the bedspread/comforter (see photos). I understand the hotel is aged, and needs renovations (I also understand renovations have recently started or will be starting soon), although I believe we can both agree, that my concerns have nothing to do with wear and tear or the need for renovations, but basic cleanliness and upkeep. I'm sure you'll also agree that the above conditions are unsatisfactory under any circumstances, and as a member of Hilton Honors, I'm deeply disappointed in the hotel and the brand. /////////////////////////////////////////// I'll also add this to my review......Renovations can only go so far. If there continues to be no accountability for Housekeeping to "properly clean" the rooms, after renovations, you'll have a room with new furniture, and fixtures that's dirty. I also had to voice concerns about trash not being emptied, towels not being replaced, lack of follow-from the GM, and lack of empathy from Hilton's Corporate Customer Service Department, who kept referring me back to the hotel, instead of addressing my concerns with the hotel and coming to an agreeable resolution of my concerns. Needless to say, it was a long 17 day bu

Front desk was great, but when using the restroom, one employee, after using the toilet walked out without washing her hands. Walking through the property there was trash on the floor and in the elevator. The carpets are worn and filthy. The room appeared clean. The bed had the most uncomfortable mattress ever. Some of the electrical outlets didn’t work and the microwave was sticky.

Room space is huge, but dark and old fashioned. Bathroom ceiling light was out. Kid's crying and screaming noises from the next room continued into the night.

I have stayed at this hotel four times. The other three times I would give all five stars. This time I give two stars. The staff was very friendly and they were excellent. The room that I stayed in was disgusting. There were spider webs in every inch of the bedroom where the ceiling meets the wall. There were ants coming out of the kitchen sink. There was a chicken bone sitting on the floor that I had to clean up from the previous person who stayed. When I get to my hotels I always check the beds to make sure there are no bed bugs. There were no bed bugs but what I found was the mattress was soiled with somebody's blood on both sides of the mattress it looked like somebody had been murdered. I ended up going to Walmart and buying an entire comforter set just to cover everything that they provided for me and then I left it all there because it was way too disgusting to bring home. It certainly seems that the hotel is starting to go downhill from my previous visits and I may never stay here again.

I enjoyed my stay. It was very clean. I loved the makeup remover packs in the bathroom. that was a nice touch.

We were in a handicapped room which was the farthest room from the elevator. My husband was worn out going back and forth from elevator. Really bad positioning for a handicapped room. The wallpaper was falling down and the vinyl floor was peeling up in front of bathoom door. The towel bar fell off the wall in the bathroom. There were no cups in the bathroom. I could not find any silverware until the last morning. But the room was clean but the bedding smelled musty.