Anonymous User
March 7, 2024
This hotel is a few minutes' drive from SunPlaza. The customer service at the front desk is average. I booked for two nights and when I arrived, I was told that the order number was not found. I took a photo of the order to check. After waiting for half an hour, I asked again. , the front desk said that the order was not found and there was no room available, and he asked to come back at 2pm. Later, when he came back to communicate, he refused to admit that he had said it, shirking responsibility. Fortunately, Trip customer service communicated with him, and the hotel environment, room and other staff were all good. There is a problem with the attitude of the lady at the front desk. Be careful before booking.
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