Sapa Topaz Hotel & Spa

Just, I dont have a heated shower in my room, which is quite challenging to shower in cold weather. And also the sound of construction in the next building a little disturbing. But everything else was awesome. The staffs were very helpful and friendly. It is a beautiful place and worth the money.

Service is good, but not clean

The hotel is within short walking distance to the town center. However, the hotel was badly maintained especially the rooms. The rooms insulations were badly maintained, making them like freezers. The portable heaters didn’t help either. Windows couldn’t be locked/ closed nicely. Old and worn out rooms with paints coming off and moldy. Breakfast was decent. What a pity as the old photos were in good looking conditions. Seriously need some major upkeeps to attract more tourists.

Staff was really attentive, Room was super clean and they were flexible enough for us to store our luggages and use the toilets after our reservation ended. Oh and the views of the mountains from the balcony in the morning is fantastic! Best value for the hotels in the area in terms of service, views and breakfast included as well. Bathtub should I keep going? Walking distance to the main town

My experience at this hotel was incredibly disappointing right from the start. They advertised with a photo of another hotel, and I only realized upon arrival that I had not booked the one I intended. When I confronted the manager about the misleading photos, he responded disrespectfully, suggesting that I must have been drunk when booking because the rooms were obviously different. It was a terrible way to handle a customer concern. Despite my request to cancel the non-refundable booking, the manager was uncooperative and insisted I stay. During my stay, I witnessed him pulling the same trick on five other customers. He then offered me the "best" room in the hotel, which turned out to be far from it. The room had multiple issues, including excessive layers of paint, humidity stains, malfunctioning doors, and a non-functional television. The bathroom was dirty and covered in mold, and the bed was incredibly uncomfortable, with springs poking through. To cover up the smell of smoke from the air conditioning, they had placed a heavily scented candle in the room, which only made matters worse. The breakfast experience was equally terrible. The limited options included soup and poorly cooked eggs, and the conditions were unhygienic, with moldy tablecloths. On the second day, they moved me to a different room, but it had the exact same problems as the previous one. Upon checking out, they suddenly informed me that they only accepted cash, nearly causing me to miss my ride. The manager's attempt to justify this policy was unconvincing and felt like another evasion of responsibility. In conclusion, this hotel is a complete scam, and I witnessed other guests falling victim to the same deceit. I strongly advise booking platforms to remove this establishment from their listings.