Let me start by saying that I have never been treated so poorly as I was tonight at the Motel 6 in Tigard. I really hope that what happened to me was an anomaly and not the Motel 6 way of doing business. I travel all over the country working in dog sports and have stayed in many hotels in the last 12 years. I am currently traveling with my service dog of the last 7 years, a service dog in training, and a pet dog and have never had a single problem. My dogs are extremely well behaved, frequently groomed, seasoned travelers and I have never had difficulty with any hotel accommodating my service animal. When I attempted to check in to your hotel, the front desk clerk was extremely rude to me because your policy says two pet dogs are allowed. I explained to her that a service animal is exempt from this policy by ADA law because it is not a pet, it is a necessary medical device. Immediately, she got very aggressive with me and accused me of lying. She demanded I provide proof in the form of a service dog certification. I explained to her that those cards she was referring to are off Amazon and not official. Normally, I do have one but as my dog gear was stolen last weekend from an event venue, along with $3,000 worth of equipment, I do not have his badge or even his vest, which I explained to her. In addition, when I told her if it was going to be an issue I’d go, but I would have to report the ADA violation, she decided to call her manager. The manager told her to rent me the room, I suspect because she didn’t care enough to learn the law. Then, the clerk picked up the receiver, said uhuh a couple times and ok and hung up. Then, she proceeded to tell me she would rent the room to me but they were also going to put me on the “do not rent” list and charge me $150 if there was any fur whatsoever in the room. I explained to her again that they were violating ADA law and I would be reporting it. She then told me she wouldn’t rent me the room if I was going to report them. When I left, I told her that it didn’t have to be like this, and she responded by saying, “yes it did because you’re lying. “ and I walked out the front door at that point. I have reported the incident to U.S. Department of Justice for discriminating against me based on disability. I strongly urge your company to take the time to educate all of your employees on ADA law, especially if you plan on being the “pets stay free” hotel which will attract those of us who have service animals as well as pet dogs. Brief summary of violations: 1. Applied “pet” rules to a service animal 2. Demanded proof of service animal certification 3. Refused service based on presence of service animal 4. Promised to penalize me if I stayed the night with my service animal 5. Accused me of “lying” about my service animal 6. Refused service to me because I would be reporting the discrimination I sincerely hope Motel 6 is as dismayed by the staff at this branch as I am. It is important to know
Excellent
92 Reviews