Most RIs are rundown and in dire need of updating ..this one looks like it has been updated at least in the last 5 years. Check in person was unprofessional and sloppy looking wearing some dirty tee-shirt. I wondered why she never even asked me what i wanted for my choice was for my titanium check-in gift. Breakfast is pitiful and cheap. But most important, for anyone that wants to take advantage of elite benefits be aware like others have reported, they do not honor elite benefits here. They are obviously not a convention or a resort hotel..and Titanium benefits say 4 p.m: Late Checkout Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels. My flight home was seriously delayed so I wanted to take advantage of what was supposed to be a guaranteed late check out..but NOPE. Manager was super rude and said we are TOO BUSY to honor your benefit. OK THEN. will make a note of it and will advise my corporate office accordingly that we will not be booking with them in the future.