We stayed at the Fairfield Inn in Tucumcari, NM on our vacation last week. After reading the reviews and hearing about how new this hotel was, we were really looking forward to our stay. I must say we were not impressed. At all. It was in sort an isolated location, with limited dinner choices nearby. The parking lot was not very large....we literally had to check on our vehicle every hour or so just to make sure some large truck or construction vehicle did not park inches away from it. The air conditioning in the room had a motion detector, so when you get in your room it is very warm. And when you leave and come back, guess what? It will be warm again. The bed was lumpy, and not comfortable at all. And forget about any water pressure in the shower.......... I guess those items ultimately could have been forgivable, but the service in the morning was terrible. Their website advertises a ”free continental and grab-n-go hot breakfast”. Our travel schedule precluded us from waiting around in the morning until 6:30 am until breakfast began, so we asked the desk clerk at check-out if there was any way we could just get a couple of muffins, yogurts, bagels, etc... to go since we had to leave early. With a snotty attitude, she just told us ”we don't do that here”. So for almost $150 a night we got no breakfast. If that is really true that the hotel's policy is to not offer grab-n-go for breakfast, they should: 1) Keep in mind that Tucumcari, New Mexico is NOT a destination city, it is a travel stop on the way to somewhere else and there are many people who cannot wait around until 6:30 or 7:00 am to get the breakfast they paid for, and 2) Take the ”grab-n-go” advertisement off of their website. I would not recommend this Fairfield Inn to anyone, unfortunately.
Excellent
102 Reviews