Home2 Suites by Hilton Seattle Airport

The original room given to us was 1st floor next to gym n pool, hence we requested a change. The counter staff Bryan was neither helpful nor polite, fortunately the manager Nicole help us to get a higher floor though it’s smaller in size. However, the room had things left over from the previous guest. We reported a few times, only the next day evening time then the things were cleared. The shuttle service guy was very polite n helpful.

We are happy with the hotel. The only small issue was that when we checked in , the shower gel was low, and when we called and asked to refill, they said they couldn’t do it, probably because it’s Xmas day, that’s understandable. But they did give us more hand soup. The shuttle service guy was very friendly

Very family friendly hotel. Allowed us to check in early as there was a room available. Walking distance to a shopping area and easy access to many restaurants. Enough space for a family of 5 in the family suite. Recommended for a short transit stay.

The location was convenient to the airport. We stayed in a room that had a broken tile in the bathroom. Several of the tables and chairs in the pool area were rusty and clearly needed replaced. The garbage can in the pool bathroom was rusty and needs replaced. The front desk person was not personable or welcoming at all. Almost seemed bothered by our coming to this hotel. When I asked questions, the answers were short and not friendly. Seemed odd to have this personality type at the front desk; maybe better with back room IT or admin work? The gentleman didn't smile one time; I even tried joking around with him. Maybe he was just having a bad day. We used the outside grill, but it was coated in mold and mildew inside; we had to spend some time cleaning and scrubbing before it was ready for use. The $10 per night parking fee is a joke! This added with the $8 pint of ice cream that was for sell inside; seriously taking advantage of customers. I could see charging for parking if this were a downtown Seattle location with limited parking (quite normal in fact) issues. Felt like price gouging. The hispanic maintenance help was extremely nice and very helpful. He really understood the importance of taking care of guests and smiling. The ladies in the morning at the front desk were also very welcoming and hospitable. Overall except for the maintenance man and the 2 ladies in the morning, this hotel is way overpriced for the quality of the amenities and the service.

Nicole was awesome. We arrived late at night and she got us right into our room. We had fresh towels when needed, and absolutely no issues with the room. It was quiet, clean, and comfortable. On the down side, the mattress was definitely showing some wear. It has a few broken springs that could be avoided, but it is definitely time for a replacement.

Thank you for the comped parking!

We booked a 1 night stay in a king room. Diamond status is recognized, though this brand doesn't offer upgrades. We did get a corner room on a higher floor (as per our preferences). - Shuttle from the airport that is on time and good communication with front desk about pick-up. - Very friendly front desk staff. - They have a security system in place to buzz you in which makes you feel safer when checking in after 11pm. - Rooms are clean. We only stayed one night and had to leave early in the morning so I can't speak to what a longer stay at this property would be like. It was good pricewise and close to the Seattle airport.