Wuksachi Lodge in Sequoia National Park

Nice hotel in the middle of Sequoia National Park.

The location is fabules, but our room 6215 at Thunderbird was the only one with less windows and view. We did a lot of struggle to find the place to check-in, but got good help when we finally understood. A little sign, or many signs on the Thunderbird would be a help for severel costumers. My feeling was that your company prefure big companys, not singel tourist.

We arrived just before 8pm, the receptions wasn't friendly at all. She checked us in and gave us the paperwork without any explanation as to what was what. We asked for the restaurant and stated they closed in 20 min. When we asked for a recommendation she stated no to eat there. We went to the bar to order. 1 pizza, a salad, a sandwich, 1 beer, and a plastic cup of wine $90. The room wasn't that great for the amount that they charge. Overpriced for sure. The housekeeping staff very unfriendly and look miserable. The only positive experience we had was with the young lady Alexandra who is another receptionist who we talked to the next morning. Very friendly and cheerful, she made up for the supervisor on duty the night before.

Beautiful area and nice room. But the heater/air conditioning unit fan never shut off the entire time. Very annoying. The bathroom fan was extremely noisy and turned on automatically with the light. The room needed some maintenance. The staff, food, service was very nice.

We went during the mid July period when temperatures ran around 100 degrees. Given the absence of AC, it was too hot especially at night. We got our hiking and sightseeing in during the 2 days we were there (some things were still closed due to the pandemic) but we left a day early to get to a place that had AC. Other than that, no complaints. Going in, We weren’t expecting the Bellagio but even then, it’s A little pricey for what you get. Next time, we plan to stay outside the park and travel into Kings to see that side.

Wheelchair accessible room with a king bed was okay, but I am not sure how you’re supposed to get there without going up stairs! The room had a roll-in shower. The door to the bathroom was a sliding door, which was difficult to open/close and squeaky. There was enough room for me to maneuver my wheelchair. The shower curtain smelled awful. I thought the bed was comfortable. There was also a couch. Customer service was lacking! We didn’t get clear directions on how to get from Wuksachi Lodge to our room in the Sequoia building. We booked 3 rooms. The key cards for 2 of them didn’t work. There was no soap in one of the rooms, and the front desk said there wasn’t anything they could do about it. I left my Tempurpedic pillow (in a purple pillow case, so it definitely stood out from the hotel pillows). I called when I realized it, and the front desk said they would check with housekeeping. I didn’t hear from them (it turns out it’s because I didn’t have cell reception), so we went out of our way to stop by Wuksachi Lodge. In the meantime, Adriana left a voicemail saying housekeeping didn’t find it. Yet, when we asked the front desk, they had us wait around an hour while they “checked with housekeeping.” I don’t understand the lack of communication or why they weren’t able to find the pillow! Later on, we saw a serious car accident had happened on Generals Highway, meaning the road to the park exit in Three Rivers was blocked. We drove to Wuksachi Lodge to get more information. They had no idea that anything had happened, and didn’t look into it. As other reviewers have said, this hotel really only has one thing going for it: location!

Bad value. I stayed here because it was conveniently located in the park. The room itself was very nice. The problem I had was with the food, lunch and dinner specifically. For lunch my only option was the pizza deck. You had to buy a whole pizza. I can’t eat an entire pizza! There were a few other choices. I got a chicken salad wrap, it was not good. You had to eat on the deck in the sun. Some of the tables had umbrellas. The dining room was blocked off. Ridiculous. The choices for dinner were also limited. I got chicken wings, they were horrible. They were dry and rubbery and they were all drumsticks. My decision to stay here was based on food availability and quality. I have stayed at many National Park Lodges and this one was disappointing. You are better off staying in Three Rivers which is outside the park. There you have restaurants to choose from.