Hotels Near Five Below in Tulsa

I got a room with 1 bed and a pull out bed on a couch. I took the top sheet off the bed to put on the pull out bed and found blood on my bed. It was not a whole lot of blood.... but it was still blood nonetheless. I talked to the night time receptionist and she assured me to speak with the manager in the morning and something would be done because they had no rooms available and I couldn’t have my 4 year old sleep in the car. We slept on the pull out couch and when I went to speak with the manager the next morning I was treated as if it was my fault. She told me there was nothing she could do or was willing to do because I booked through Hotels.com. Karina (the “general manager”) absolutely refused to help me in anyway. She called the police to have me leave when I became frustrated of the situation. Fast forward 3 days. I have spoken to person after person. And turns out Karina has all the control to issue a refund of any kind. And has denied it multiple times. I didn’t expect my money back or anything for that matter. But I did expect some common courtesy and maybe some respect as a human being who had to deal with someone else’s blood. I was dismissed and treated very poorly. In all of that Karina didn’t even say “I’m sorry for the inconvenience” one time. I would not recommend wasting your time or your money on this facility. It wasn’t worth even a sliver of the $200 I paid and the customer service? Don’t get me started. Very very sad this is where we had to start our vacation.

I hate having to leave a poor review and sound like an angry old man, but I find tall reviews useful when booking hotels for business travel. Unfortunately this property completely missed the mark for me and I will certainly not return or recommend. As a frequent traveler and a Diamond Member at Hilton I have come to expect the typical great customer service and the little things that make business travel easier. Of all the properties I have stayed at, this was easily the most difficult to navigate. While the property is fairly new, and nice, with a great downtown location, logistically it is a disaster. The parking situation is easily the worst I have experienced at any hotel in my years of travel. If you are driving a car, DO NOT STAY here. I prefer hotels with valet, but if no valet, easy in and out parking is definitely expected. There is limited parking spaces available for hotel customers in the outside lot directly next to and behind the hotel, This is a shared lot and not under the ownership of the hotel, they only get a certain number of spaces per night. The lot itself is not clearly marked, so if you park in the wrong spot you will receive a $125 ticket. That will be reduced to $35 if you pay within 15 days. This is obviously a problem and the hotel is well aware of it. There are signs everywhere in the hotel and confusing instructions that I guess you are supposed to memorize. These signs are obviously difficult to comprehend as there were 4-5 other guests the same evening, who, like myself, were confused and received parking tickets. Its apparent they have no real interest in addressing this situation. The even more disappointing part of it is the staff could care less. Speaking with the person at the front desk trying to get clarity she was dismissive, condescending and had zero interest in my concern. She had no problem if we canceled our four rooms and switched hotels. Which I tried, but rooms downtown were at a minimum, so we stuck it out and made it through night 2 with zero issues. If you travel a lot and expect easy access and accommodating service I would steer clear of this property. For those who prefer Hilton, there is a Doubletree property a few blocks away, I would recommend that over this place. My worst Hilton experience in several years as a loyal Hilton customer, thus the one star review. I will certainly not be back.

Stayed here one night while passing through Tulsa. The hotel is pretty new and is in a great location; it’s walking distance to plenty of restaurants. There’s also a rooftop bar with a great view of the city. It’s open to the public which is slightly odd. We didn’t know it was Pride so we’re surprised at how busy the city and the hotel were. Checking in wasn’t the best. Despite booking two rooms they put us on different floors. I understand it was a busy night but I know for a fact plenty of other groups were put on the same floor. They did eventually move up to the same floor but only after some negotiation. The rooms themselves were nice and clean. The room with one bed felt much larger and had a seating area. The bathroom was good too with a decent shower. There was a very loud fan in the bathroom that would not turn off which was annoying. Despite the room being nice, everything went downhill from there. There was a large group of people staying on our floor who were divided between at least four rooms. They had clearly been drinking all day and were being very rowdy. From 10pm onwards they kept coming in and out of all their rooms, making an insane amount of noise in the corridor. They were shouting, arguing and taking really loudly. They kept all the doors to their rooms open and were basically treating the hallway as an extension of their rooms. We rang the front desk multiple times to get them to talk to the people but they did nothing helpful. I think they maybe sent someone up at one point but it did nothing. We even tried to reason with them but got nowhere. The hotel staff dealt with the situation very badly. They should never have allowed a group that large into the hotel. Spreading them over an entire floor was always going to be a bad idea. I can’t say I’d recommend this hotel. It doesn’t seem well run despite looking good and being in a nice location.

We were there for the Eagles concert and were flying out the next morning. Hotel is very dated, although trying to act like they're better than they are. Not there much, but after wife washed her face the sink was stopped up and filled with ugly grey-black water. Best part of hotel is the location and easy shuttle to airport.