When we arrived at the hotel, we were told our reservation had been cancelled. I asked how that could happen when no one had notified me and let me know. I was rudely told that I made the reservation using a third party and that is why it was cancelled. There was a storm that hit Tulsa and 150,000 were without power. I get that that is a huge problem, but why did it become my problem? There were no hotel rooms available within 100 miles. We were traveling with our 3 small grandchildren. I will never book a reservation with this hotel chain again. This was unacceptable to walk into a hotel expecting your reservation to be honored and to be told it was cancelled and there was nothing she could do. I am now working on getting my refund from ******* as the hotel said it was all my problem to figure out. Wow. Thanks for absolutely nothing and attempting g to ruin our vacation with our grandchildren. I will be contacting someone until I find someone that cares.