Biwa Tulum
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tulum
Biwa Tulum
Avenida Satélite Norte, Centro, Tulum, Quintana Roo 77780, Mexico
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A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.Show More
We Price Match
4.4/5Very Good·Cleanliness: 4.4
All 43 Reviews
Amenities
Outdoor swimming poolMassage RoomFitness RoomPrivate ParkingFreePriority airport pick-upLuggage StorageBilliards RoomRestaurantPriority airport drop-offCar Rental
All Amenities
Surroundings
Airport: Tulum International Airport
(41.1 km)
Landmarks: Tulum Social Pubcrawl
(330m)
Landmarks: TULUMINART - Gallery and Supply
(360m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
10
Deluxe Twin Room, Multiple Beds, Accessible, City View
2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
19
Junior Suite, 2 Bedrooms, City View
Bedroom 1:1 Queen bed and 2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
13
Standard Double Room, 1 King Bed, City View
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Electric fan
Microwave
Check Availability
Guest Reviews
4.4/5
Very Good
43 reviews
Verified Reviews- Cleanliness4.4
- Amenities4.4
- Location4.4
- Service4.4
Average for similar properties in Tulum
Rodrigo
August 9, 2024
Excelente hotel en el centro de tulum, la alberca limpia y agradable, habitacion muy espaciosa y muy buena ubicacion.
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Matthew
June 26, 2024
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Deon
March 26, 2024
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Nicole
March 2, 2024
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Guest User
May 9, 2024
The worst experience that I have ever had with a hotel. Avoid this place unless you want to lose your money. I had initially booked a 2 week stay in early 2021 (there isn't an option to select a date from that year so i had to pick June 2023 when writing this review). Shortly after making the booking, was no longer able to go on the trip. I contacted the hotel and they said a refund was not possible but that they could let me move the dates to another time in the next 12 months. I said fine, but okay. I picked new dates many months into the future and as the days got closer to my new dates, I contacted the hotel -- they told me that there was a chargeback and that my reservation was now cancelled. I never got any money so I called and emailed them many times without an answer for weeks. The dates that I wanted passed by, and I missed being able to stay at this hotel. They finally got back to me and said sorry for missing my emails but there's nothing they can do now. I was robbed of ~$2,500 and have been trying to get my money back for 3 years with no success. I would hate for someone else to deal with this so am now finally writing this review to share my experience.
Guest User
April 21, 2024
Celebrated my birthday in Tulum. We stayed three nights at Hotel Biwa and had the suite. It was very clean and Stephanny was a joy. The pool was relaxing. Hotel Biwa's location is great. Restaurants are walking distance and so is downtown. I will be back.
Guest User
February 24, 2024
We stayed here for 8 nights. This hotel is new and clean, well-decorated and in good location (close to Tulum centro with restaurants and shops). The personnel was very nice and quickly responded to all our requests. Our room got cleaned every day and smelled fresh. It was nice to have a kitchen and a large bathroom. I recommend getting a room with a balcony. There is a community room with a small gym and even a pool table. They offer rental bicycles for 200MXN per day (15-20 minutes to bike to the beach). The rooftop was nice as well and you can watch sunset from there. They have a cafe “Don Tomas” on the ground floor where they serve delicious breakfast and lunch. A couple of negative comments: this hotel is in the noisy neighborhood (barking dogs, vendors etc) and the pool area is facing north (no direct sun).
Guest User
December 12, 2023
One more nice stay at Biwa , friendly people and great service room is tidy and big there is all you need , great breakfast at restaurant next door and bicyckle rent and transport by car , close to main street in tulum and safe area , can only recomend to stay here , we had nothing to complain about, we will stay again when in Tulum .
Philip
August 27, 2023
Front desk personal were wonderful, from check in , to answering questions, to check out.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–20:00
Check-out: 07:00–12:00
Front desk hours: [Mon-Sun]08:00–20:00
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBoxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2017
- Number of Rooms: 14
A stay at Biwa Tulum places you in the heart of Tulum, within a 5-minute drive of Temple of Doom and Gran Cenote. This hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 4 mi (6.4 km) from Playa Paraiso.
Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Local cuisine breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Local cuisine breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 14 air-conditioned rooms featuring microwaves and iPod docking stations. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Massage Room
Fitness Room
Private ParkingFree
Priority airport pick-upAdditional charge
Luggage Storage
Billiards Room
Restaurant
Priority airport drop-offAdditional charge
Car Rental
Meeting RoomAdditional charge
Business Center
Multi-Function Room
Wi-Fi in Public AreasFree
Outdoor swimming pool
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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