Anah Village by Sunest

Hotel was in the country nothing around the room the bed was perfect ok but the room and the sheet smell it the musty and we don t get hot water and AC doesnt work it well not bad if everything was ok but for us it was the more expensive hotel from our travel for the less experience with little bad guest insects but its jungle too and rhe sximming pool was not cleaning but well ...

Well this place is the most unorganized we have been to. We travelled most of the day and when we arrived there was a security person that told us we needed a code to enter our room which no one has gave us. We really thought we had no place to stay thankfully the security went out of his way to con tact us with the host. Because this are private villages with private host. Soon after I’ve realized that the host had sent us a WhatsApp message the day we were travelling stating that we were going to arrive out of his business hours and that we must pay via direct deposit or a link. Long story short after a long day of travel plus another hour of back and forth with the host we enter the room. The place is very far and hard to get to unless you are driving that should be mentioned as well. Once we got to the room we only had a king n bed and not two queen bed as we were confirmed. After asking about this, the host said that what we choose doesn’t mean is what we are going to get blah blah and there was no refund at all for the downgrade. There was no soap in the washroom. And there was no QR sent to us to enter the villas one we rented a car we had to reach out again to requested . Over all a. Terrible experience. Save yourself a nightmare by avoiding this place .