First, restaurant and setting excellent. Room a small but comfortable enough. We felt that the staff could have provided sufficient information to navigate the local activities. IFortunately, we did not take up the hotel's offer of a guide for the Tongariro Alpine Crossing (at a cost of $375 per person) ... as there were hundreds of people making the crossing, so a guide is unnecessary for most. Further, the hotel didn't explain the option to drive to the finish car park and then take a shuttle bus to the start point, which saves money and gives flexibility for finishing the walk. For a place of this quality, we would have expected a customer service culture of similar quality.