Guest User
November 5, 2023
The hotel was like a ghost town, it was understaffed and poorly serviced. The toilets by the beach had no water, and the manager gave me attitude when I complained. Instead of apologizing and trying to make it up to us, he asked me if I had any idea about the scarcity of water problem in the Bodrum area. I asked him if he was aware that it was a 5-star hotel charging hundreds of Euros per night, and the lack of water in toilets is unacceptable, not to mention a major health code violation. They didn't even feel the need to put up a warning sign so that guests wouldn't find out about the situation after using the toilet! We had to use drinking water to wash our hands. The minibars were empty and they did not make the room unless you asked them to! The restaurant staff were so uneducated that they believed it was normal to serve wine that was opened 10 days ago. They said they serve white wine within 10 days of opening the bottle and red wine up until 2 weeks after opening the bottle. Naturally, what they served tasted horrible and was returned immediately. It is beyond belief that a hotel within the Siwssotel franchise would be this bad, they should have been mortified by the feedback but they didn't even realize the situation and were so agressive instead of being apologetic. The whole thing was disgusting and if I didn't pay upfront, I would have left after the first night. I would strongly suggest to stay clear off this so-called "resort".