Hotel Lancaster Reviews

This was the perfect location for me, close to food, laundromat, groceries, restaurants and public transport. All in the heart of the city. Staff was super friendly and and helpful Buffet breakfast was limited but good. The room had an amazing view but it was soooo hot. It was only cold if you sat over the aircon but otherwise it was crazy hot Other than that I enjoyed my sta

Great location in safe area . Good breakfast room cleaned everyday. Would definitely stay again.

Pleasant stay, but hotel needs updating. No mirror in the room and air con did not do anything do room very hot compared to rest of the hotel. No coffee available in the room

Loved the hotel, staff was warm and friendly, breakfast was short, sweet and simple. Room service and cleaning was good. Location was convenient as well, transport, shops and city 15 minutes away by public transport. Rooms were good as well and very comfy.

It's alright for a business trip, but there's no parking.

However i definitely will come back to this hotel

Clean and nice room. Just the location is slightly far from the usual tourist attractions

Lovely hotel, clean rooms, very good breakfast. Staff is friendly and helpful! Although the hotel is not located in the historic centre it is in walking distance and just beside the tram line which is really convenient..15 min walk to the main train station. Good value for money, it was overall a great stay!

The breakfast was good and all staff were very friendly. I was able to store my bike securely during my stay. The mattress was comfy but the pillow was awful.

The hotel staff is wonderful. Customer service is impeccable. The staff is friendly and attentative.

I liked this hotel very much. Clean, quiet, cozy. Good breakfast. Not too far from Porta Nuova train station. A good option price/ quality. I will definetely stay there on my next trip to Turin

Not great not terrible.

Chinese people should avoid this hotel. It is extremely bad. It is okay. We will not give money to this kind of hotel. 1. First, I arrived at the check-in time in the afternoon. I didn’t see any service staff in the lobby. The guy at the front desk was on the phone for 10 minutes and saw me. He didn’t pay any attention or express anything. Finally, I found out that he was the front desk. 2. After waiting for 10 minutes, he finished the call. Everyone was waiting for him. He came over without any apology. I asked why there was no receptionist here. I had been waiting for 10 minutes. And you saw me and knew I was looking for the front desk to check in. Even if you call, tell the guests where the front desk is. He immediately looked angry and said, "Didn’t you see I was on the phone? This is my job, so it’s not your job to check in guests?" 3. He threw the key to me angrily and told me that I was the only one here. If you think there is no one, go find the supervisor. He was furious the whole time and told me that I don’t like guests like you either. This is the most rude and ill-mannered hotel staff I have ever seen. You are self-righteous. I don’t know if you have graduated from elementary school or what your parents taught you. Your existence is a disgrace to Italians. If you don’t like this job, I hope you can quit early and go back to your hometown to sell vegetables. As a hotel guest, I don’t like to see guys like you when I pay. You need to grow new hair. The hotel is not your home. As a front desk, do you think you are the boss? Because of your service attitude, it means that you can only be a service staff in your life. You have no chance to become richer and more talented. You are not suitable to apply for a better position and you will not get it. Finally, some advice to the hotel managers. First, I did not see anyone in the lobby during the check-in time. This is not in line with a four-star hotel. Second, is it because the front desk and service staff are old that you condone their service attitude? Please change to a polite and young front desk. An old person will only get angry. He is not suitable for this job. I spent money, not to go to the elderly service center to see such an old person get angry at me. He is also a liar. He kept saying that I didn’t give him my passport, so he couldn’t check me in.

Very nice room, ideal for a couple, convenient area, we reached the center on foot but it is well supplied with transport, we preferred a walk since it is only 15 minutes from here, the hotel is very nice and the staff very kind.