Quality Suites Martinsburg

The location works for me! Convenient!

The cleanliness, the 4 star hotel at a 2 star price. Specially their free hot breakfast menu which includes make yourself hot waffle, egg, sausage, hot cereal, yogurt, bread, creemcheese, muffins, raisin bagels, 4 types of real juices options. Rooms have all facilities, even exterior swimming pool (It was closed during winter months :() My wife and me we both were well rested and happy.

Toilet and bathtub were clogged , tv didn’t work, bedding stains, dirty carpets. Gross experience. Complained but no one came to fix. When checking out, we told them about the plumbing issue , and they were aware of it. Even more disappointing

Very clean. Excellent breakfast! I was a little worried when I came in just a few minutes before the end, but it wasn't crowded and they still had some of everything.

They dont tell you that youhave to pay either $100 or $200 deposit depending on how you pay! Our room was on second floor the door had a huge gap in it that you could see in the hall and than the room beside of us had a family that decide their children could run wild in the room until 5:00 in the morning along with the parents screaming at them and their tv full blast all night. Complained to front dresk the responds was ill tell the boss.. like what?? I do understand that they have no control over the guest in their rooms, but they could have possibly had done something about that room. I definitely wont be staying there again!

It was clean and quiet

From the first use, the toilet did not flush properly (water level rose almost to rim, and slowly drained out, but not completely). The front desk clerk told us she didn't have anyone who could look at it, and we should ask for a plunger when we returned after our evening out. We did, and plunged ourselves, only to have the toilet "run" all night. The next morning I walked up to the desk to check out. The clerk did not look up at all. I said, "hello, we're checking out." Without looking up, she told me to put the keys in the box on the counter. I then said that I wanted to follow up on the problem with our toilet and suggested she file a maintenance report because our plunging had not solved the problem. She sullenly told me that if the night clerk had reported it, she couldn't do anything else about it. I said I had no idea if it had been reported and that she could check on that so the next customer didn't have to deal with it as we had. She ignored me and didn't respond. Otherwise, the hotel is run down and the "breakfast" was lame.

Soft beds

Well kept and a beautiful building that I admire every time I drive by I always wanted to stay there and I finally got the chance and it was great. Can’t wait till the next time I know where I’m planning to go.