Hotels Near San Roque Parish Metropolitan and San Bartolome in Tuxtla Gutierrez

I tried for 2 days to reach the hotel management. We paid in advance for a ”premium double room”. The pictures of the room we were promised is not the room we got and all the room pictures they post are not as nice as any of the rooms I have seen. The first thing we noticed is the room smelled. I thought it smelled like sewage but my fiance says it just smells old. The room seems much smaller than what you see in the pictures and our room is not renovated, there is black mold in the bathroom, there is no safety deposit box as promised and the office does not offer one. There is no lock on the window. The hotel/staff is very noisy in the morning. The breakfast is adequate but not a ”buffet” as advertised. I also told them not to come into our room until we leave but as with everything else my request was ignored. I messaged the hotel twice before we arrived to arrange an airport pickup and 3 days later still no reply. Before we arrived they were trying to sell us tours. We ended up booking 1 tour through the hotel but they charged us 80 pesos more than they advertised and as it turns out the price the hotel charged us was 60% more than had we booked it direct with Monte Cristo Tours.

Excellent and very good location

Everything was very good, just didn't like it no longer includes breakfast as before they changed the hotel name

We had a lovely stay for a few nights, our bed was comfy, the room was clean and spacious and the shower was great! We enjoyed the breakfast, there was free parking available and the gym was great too! Only improvement I would say is to have friendly staff at the reception who could communicate in English a little and netflix available on the tv. The man at breakfast was so helpful!

Un hotel limpio, cómodo y bien ubicado.

My husband and I stayed at the Fiesta Inn For 13 days. We were there for a family graduation and family visits in Tuxtla. We 1st want to acknowledge excellent customer service by a few employees. Don't get me wrong everyone was great but these particular employees stood out on their customer service. Asahi Gomez in room service, Joel waiter in restaurant , our lady who cleaned our room and the woman chef who came out to speak with customers. These employees should be highly acknowledged by fiesta inn as having excellent customer service and we thank them for everything making our stay there very special. We can't say enough about the hotel it was clean modern and comfortable. The food in the restaurant to us was excellent and every single thing we ate was great. We definitely give this a 5 star and we'll be back as soon as we can. One more thing the hotel is located in the center of a mall. You have tons of shopping and stores and a Cinemax , food anything you want in the mall and it was very entertaining.

Overall a not so satisfactory stay without any frills. There is no fridge in the rooms which even far cheaper hotels provide in Tuxtla nor is there any noise isolation. The sheets smelled really nicely and it looked inviting. Looked! I found a spider,very small and 2 ants crawling unimpressed over my bed but I evacuated them gently.I guess their maintenance isn't existent and it shows. Nor is pest control. Glad the scorpions and serpents avoided me...just joking.maybe...The housekeeper was yelling around at 8 am. Fortunately I was already awake. The building is really old with another huge building next to this one. Bed factory I am normally fleeing from...The view was terrible at a wall although being diamond elite ihg. So this was their upgrade? I got my reasons I don't frequent holiday inns much. And I was right again. The safety box was dying the moment I tried to closed it,so they actually changed the whole thing instead of changing the batteries (we don't have batteries) ... the guy to,d me literally he wasn't feeling like being sent over to the mall buying new ones so he returned with a new safety box later. What a hotel! The rest wasn't much better...it's like traveling back to 1975, apparently nothing ever changed there since then. The restaurant looked awful with its lights that would be more appropriate for lighting up an airport hangar or an international border crossing than a place where you eat but ok... their strange waiters that got so much more to do on their cellphones than caring for guests. No tip for you! There are hotels that shoul ho torn and flattened just to make space for an exciting new parking lot. Would I return to this one? Definitely never !