Zolo Hotel

the room is not bad

There are moments, 1 there are no disposable slippers, 2 mini bar extra. 110,000 tugris took my fee

Terrible service, tried to call the counter to respond that the light was broken, but they hung up

The hotel is well located in relation to the train station. Can be reached on foot. You can also walk to the center if you wish, but not very close if you walk, it is better to take a taxi. The food at the hotel is good, tasty and not expensive. The room itself with a pleasant design, but there was not a pleasant smell and with hot water it is strange that it is very hot, then it is already cool. The staff is very friendly, they will always help and call a taxi and orient you in the area.

Although the hotel is on the north side of the railroad tracks, the online map shows it on the south side. I didn't know where the hotel was and thought I had been scammed. Please correct it so that the correct location is displayed.

We booked this hotel for a three-day stay of the organization's management on a business trip abroad. We received complete disappointment and negative emotions when checking into the Zolo Hotel 4* (Ulaanbaatar). The hotel absolutely does not correspond to the stated number of stars. We booked 5 single rooms of standard category. In one of the rooms, upon check-in, the hairdryer and doors in the shower were broken, towels in all rooms have an unpleasant musty smell. One of the rooms was provided with a pink children's bed, which did not correspond at all to the description and photo when booking; photos of this room are not presented on any website of this hotel. Breakfast for guests is very poor, cold and late. On the breakfast menu: pasta, one and a half sausages per guest, eggs, cucumbers and instant coffee - this is very stingy for a 4* hotel! It was not possible to promptly resolve the issue of relocating our guests, because it was simply impossible to reach the hotel by phone and the guests had to personally resolve this issue with the hotel administrator. The hotel staff speaks poor English. The photo on the site and some of the information are outdated. We strongly do not recommend Zolo hotel 4* (Ulaanbaatar) for accommodation!

I really don't recommend this hotel. We arrived late in the evening as a family with children. We were denied a reservation, saying that the dates were mixed up, and the reservation was made through the hotel manager. We asked to somehow resolve the situation, the reception staff does not speak either Russian or English. For an hour we tried in vain to figure out the situation and asked to talk to the manager. An hour later we were offered to move to another hotel, twice the price, an excellent solution to the situation. The hotel itself is very old, very unkempt, very dirty. It’s better not to make mistakes and immediately choose another hotel.